Yes. In some cases, Breet can’t process a crypto deposit.
Compliance review
Some deposits are held for a routine compliance review before they’re credited. The transaction shows Flagged, and you’ll get an email titled “Your Crypto-to-Cash Transaction Is Under Review”. You don’t need to do anything. If the deposit passes the review, it’s credited automatically.
Please Note: Don’t use “Resolve” on a deposit under review. It won’t work.
Rejected deposits
If a deposit fails Breet’s compliance or anti-money-laundering checks, it’s rejected and the transaction shows Unsuccessful. Contact support through in-app chat and share the transaction reference to find out what happens next.
Failed transfers
If the transfer fails on the blockchain, the crypto never reaches Breet and the transaction shows Unsuccessful. Your Breet balance doesn’t change.
If you need assistance, contact support via in-app chat, email support@breet.app, or by calling +2342013306184.