Crypto swap FAQs
Crypto swap transactions on Breet typically take between 2 and 30 minutes, depending on the cryptocurrency and the time
it takes for a block to be confirmed on the network.
Most swaps complete in just a few minutes. Larger transactions (e.g. more than 1 BTC) may take longer depending on the
transaction size and block capacity
Can I cancel a crypto swap transaction?
Once a swap is initiated and funds have been sent, the transaction cannot be cancelled. Blockchain transactions are
irreversible. Always verify all payment details before sending funds.
If you started a swap but haven’t sent any crypto, you don’t need to do anything. The swap closes after about 15 minutes
and shows as Failed.
Please Note: You may get an email titled “Action Required: Crypto Swap Failed!”. No money was taken, so you can ignore
it.
What is a transaction hash?
A transaction hash (also called a TX ID or Transaction ID) is the unique code assigned to every transaction on the
blockchain. You can use it to verify the status and validity of your transaction. You can find your transaction hash in
your transaction history on the Breet app.
What happens if I send the wrong amount?
Always send exactly the amount shown on the exchange screen. If you send the wrong amount, contact Breet support via
in-app chat or email support@breet.app
What happens If I send the wrong asset?
If you send an asset that is not supported on Breet, or send a different asset from what you were expected to deposit,
Breet cannot guarantee a refund.
Always confirm you are sending the correct asset to the correct address before making a deposit.
