Products purchased on Prep Sportswear are [printed on-demand](https://chatwoot.help/hc/prep-sportswear-help-center/articles/1752694645-print-on_demand). Therefore, cancellations must be made **within 2 hours of placing your order.**

To cancel your order, please click on **Help,** which will be located on the top-right portion of our site. Once there, please select **Track Order** on the drop-down menu, and fill out the following information pertaining to your order. Alternatively, your confirmation email will provide a hyperlink to your order, where you can cancel your order as long as it is within the two-hour window.

Or click [HERE](https://www.prepsportswear.com/account/track) to get started.

You will then see detailed information about your order. From there, you can locate the **Cancel This Order** link near the bottom, below the shipping address information. If done successfully, you’ll see the status of the order change to **Cancelled** and you will receive a cancellation confirmation email.

You may also contact us for help with canceling your order. However, please contact us within 2 hours of placing your order for us to guarantee the cancellation of your order.

Learn more about [Print On-Demand](https://chatwoot.help/hc/prep-sportswear-help-center/articles/1752694645-print-on_demand)