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Randomization Policy

Last updated on Jan 14, 2026

At Trofee, trust, fairness, and transparency are essential to the buying and viewing experience. Any feature, sale format, or promotion that involves randomized outcomes must be operated clearly and honestly so participants understand how outcomes are determined.

Randomization mechanics on Trofee are permitted solely for promotional purposes, such as building brand awareness or driving sales. Gambling, lottery-style activities, or chance-based mechanics designed for monetary gain independent of product value are strictly prohibited.

This policy applies to all randomization mechanics on Trofee. Sellers and hosts are responsible for complying with these rules at all times. Violations, including deceptive or manipulative behavior, may result in enforcement actions up to and including permanent account bans.

What Does the Randomization Policy Cover?

Randomization refers to any mechanic where an outcome is determined, rather than by direct buyer selection, and is revealed afteran entry, purchase, or qualification action.

This includes, but is not limited to:

  • Buyer Giveaways

  • Follower Giveaways

  • Surprise Packs streams

  • Box/Case breaks where spots, teams, players, characters, or numbers are randomly assigned

1. Buyer Giveaways

Buyer giveaways are promotions where eligibility is tied to a purchase or a purchase threshold.

Requirements

  • Eligibility rules must be clearly stated in advance (in About Show and in the Giveaway feature, once launched)

  • Giveaways must be treated strictly as promotional mechanics and the cost may not be partially or indirectly included in the inventories’ pricing. This means that giveaways must truly be free and therefore, for example:

    • You must not increase product prices to cover the cost of a giveaway

    • You must not hide giveaway costs in your product pricing, bundles, or margins

    • The price of the main product must stay the same with or without the giveaway

    • Giveaways should be offered as an extra benefit, not something customers pay for indirectly.

  • Winner selection must be fair and based only on the entry rules disclosed in advance. If entries are weighted (e.g., 1 entry per purchase or 1 entry per amount of money spent), the weighting method must be clearly disclosed and applied consistently to all participants.

  • Winner selection must occur on-stream using Trofee-approved randomization mechanics

  • Giveaways must be awarded during the stream in which they are announced and may not roll over to future streams

    • Multi-stream giveaways require prior written approval from the Trofee team

  • Giveaways must consist only of Trofee-approved products and may not be cash prizes

  • Buyer giveaways may not be used in a misleading way to imply guaranteed rewards beyond what is disclosed

Sell-out buyer giveaways are permitted, provided all requirements above are met.

2. Follower Giveaways

Follower giveaways are promotions open to viewers who meet non-purchase criteria, such as following a seller or attending a livestream.

Requirements

  • Eligibility criteria must be clearly communicated in advance

  • Entry conditions may not change once the giveaway has begun

  • Winner selection must occur on-stream using Trofee-approved randomization mechanics

  • Giveaways must consist only of Trofee-approved products and may not be cash prizes

3. Surprise Packs

Surprise Packs involve purchasing an entry where the specific item received is determined through random selection and revealed after participation. These formats must operate with full transparency so buyers clearly understand what they are purchasing.

3.1 Transparency & Show Disclosure

  • Every available product must be clearly listed and described in the About Show section

  • All possible outcomes must be disclosed before the stream begins

  • The show must be disclosed as a Surprise Packs stream in all in-app and marketing content

    • Use of wheel-based imagery, terminology, or naming is not permitted

3.2 Pricing & Fair Market Value (FMV)

Surprise Packs sold at a fixed price must reflect Fair Market Value (FMV).

  • Spot prices must align with the price at which the seller would normally sell the product outside of a Surprise Packs format

  • If spots are sold via auction, the auction starting price may not exceed FMV

  • Spot prices may not be increased to account for giveaways, prizes, or promotional items

Note: Pricing products significantly above FMV, coupled with a prize-winning opportunity, constitutes a lottery, which is not allowed on Trofee. Any promotional prizes (e.g. buyer giveaway or follower giveaway) included must be treated strictly as a marketing or promotional expense.

3.3 Product Category & FMV Calculation

  • All products included must belong to the same product category
    (e.g., Pokémon products may not be mixed with One Piece products or jerseys)

  • FMV must be based on the lowest-value product in the pool

  • Use of average pricing to justify FMV is not permitted

3.4 Prize Spots & Promotional Items

If prize spots or promotional items are included:

  • They must serve a clear promotional purpose (e.g., brand awareness or sales growth)

  • Prize spots must be treated the same as giveaways for compliance and accounting purposes, where their cost may not be partially or indirectly included in the inventories’ pricing.

If prize or giveaway spots are placed within repacks:

  • Repacks must be fully sealed (eg: shrink wrapping is a proof that an item is sealed)

  • Repacks must remain visible on screen at all times

3.5 Randomization & Outcome Reveal

  • Outcomes must be determined using Trofee-approved randomization mechanics

  • Results must be revealed live and transparently during the stream

  • The randomization process must be visible and verifiable to viewers

3.6 Outcome Integrity

  • Sellers may not modify, remove, substitute, or add outcomes once the stream has started

  • Participants must receive exactly the item revealed through randomization

4. Split Multi-Box / Case Breaks

(Teams, Players, Characters, Numbers)

Split box and case breaks involve opening sealed products where participants are randomly assigned teams, players, characters, or numbers to fairly share the cost of sealed products.

4.1 Break Format & Disclosure

Before any purchase occurs, sellers must clearly and accurately disclose all material details of the break, including:

  • Break type (e.g. teams, players, characters, numbers)

  • All assignable listings, defined and finalized in advance of the stream

  • The number of boxes or cases included in the break

  • A complete and verifiable checklist of all possible listings, limited strictly to items that are officially licensed and eligible to appear in the sealed products being opened

Only listings that are legitimately available within the sealed product checklist may be offered or assigned. Listings may not be added, removed, substituted, or implied after sales have begun.

If a certain team/player/character/number is not inside the products, the customer must still receive products or cards.

4.2 Visibility & Stream Integrity

  • All boxes or cases must be visible on screen prior to opening

  • Breaks must be conducted live and fully on camera

  • Boxes may not be removed, substituted, or opened off-stream

4.3 Random Assignment Requirements

  • Assignments must be conducted fairly and visibly

  • Only Trofee-approved randomization mechanics may be used

  • Assignments may not be altered or repeated once completed

4.4 Platform-Only & Single-Session Rules

  • All breaks must be executed entirely on Trofee

  • Breaks may not span multiple shows or resume in future streams

  • Entries, spots, or packs may not be sold off-platform

4.5 Prohibited Participation & Related Parties

Sellers may not allow related parties to participate, including:

  • Household members

  • Family members or close relatives

  • Employees, contractors, or moderators

  • Users operating shared, affiliated, or proxy accounts

This includes indirect participation via third parties.

4.6 Fulfillment of Outcomes

  • All cards or items must be distributed exactly according to assigned outcomes

  • No substitutions, swaps, or reassignments are permitted

5. General Rules for All Randomized Mechanics

Across all formats:

  • Prizes and giveaways must be purely promotional

  • Outcomes must be determined by genuine randomization

  • Sellers may not manipulate results or misrepresent odds

  • Products must be offered at FMV, and participants must always receive the revealed outcome

  • Any attempt to deceive buyers or viewers is strictly prohibited

6. Enforcement

Trofee actively monitors randomized mechanics to protect users and platform integrity. Violations may result in:

  • Warnings or temporary restrictions

  • Removal of livestreams, listings, or giveaways

  • Permanent suspension of seller accounts in serious or repeated cases

  • Viewers can report any violations to [email protected]