Captain Memories are pieces of information saved from customer conversations to provide context for future interactions. These memories enable personalized, efficient, and context-aware responses.

For example, if a customer mentions they have a team of 18 people or shares specific preferences, Captain will store this information. This allows your team to use these insights during future conversations to enhance the customer experience.

## What Type of Information Does Captain Save?

Captain is designed to save details shared by customers that are relevant to providing personalized support. This may include:

• **Customer preferences** (e.g., preferred communication style or product preferences).

• **Questions and recurring issues** (e.g., “How do I manage users in the dashboard?”).

• **Unique requirements** (e.g., “Our team uses the Enterprise Plan and needs an API for integrations.”).

• **Operational context** (e.g., “Our team consists of 18 members”).

These details are automatically saved as notes in the customer’s profile, making them easily accessible for future reference.

## Where Can I See a Captain-Generated Memory?

Captain-generated memories are stored in the Notes section of the customer dashboard, linked directly to the relevant customer. This ensures your team can access them anytime during conversations.

**How to View Memories:**

1. Open the customer’s profile in the dashboard.

2. Go to the Notes section, where all saved memories are organized with timestamps and context for easy reference.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT0NsQ2dFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9870c352a9e6adee14a3d3378df43dcfab7fc054/memory-1.png)