## Introduction

This guide will walk you through the process of applying coupon codes in Chatwoot to access discounted services.

## Step-by-Step Instructions

1. Access Settings: Click the "Settings" option in the left navigation bar

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQkh0UHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--fd5431f026ed34a8db5ae6b201e9768b32d2b798/SCR-20250407-tpfw.png)

2. Open Billing: Navigate to the "Billing" section by scrolling down

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRWZ0UHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--acc56058bfb41e9f66e0faff1b94096c9c13fd16/SCR-20250407-tppa.png)

3. Access Billing Portal: Select "Go to billing portal"

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSFh0UHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--afc0ead910d4aface2950027eef9fa1023029fe5/SCR-20250407-tpxl.png)

4. Add Code: Click the "Add promotional code" button

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSlR0UHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d6abcf73a37b9d6f7935b150da624abb08e49e8e/SCR-20250407-tqqi.png)

5. Enter Code: Input your coupon code in the provided field

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTUR0UHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--97e543198c872be25e76b7725e23b25cc426d536/SCR-20250407-traw.png)

6. Complete: Click "Apply" followed by "Submit" to activate the discount

## After Applying the Coupon

Once successfully applied, you should see:

* The discount reflected in your total amount

* A confirmation message of successful application

* The updated pricing in your billing details