If you are using a self-hosted Chatwoot installation, please set up your Instagram app as described in is this [guide](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-via-instagram-business-login).

For the cloud version of Chatwoot, please follow this guide.

## Prerequisites

Before bringing your Instagram inbox to Chatwoot, you need to make sure that you have a Business Instagram account. Set up a Business Instagram account if you don't have one. This [guide from Instagram](https://help.instagram.com/502981923235522) will help you do the same.

## How to create an Instagram inbox in Chatwoot?

**Step 1**. Go to Settings → Inboxes → “Add Inbox”.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCS2xrUXdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6ae656f7c69b56aef0d1e20026244f86b010e171/Frame%206%20(2).png)

**Step 2**. Click on the "Continue with Instagram" button.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCUE5rUXdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ea04d0c0b539b8d8b6849a0c9b80df46b2f9d43d/Frame%207.png)

**Step 3**. Enable "Access and manage messages" and click on allow button to continue the authorisation

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSUJtUXdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--703230601884249fa1d03b8586879c04ee35909e/Frame%208.png)

**Step 5**. "Add agents" to your Instagram inbox.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRUJuUXdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--f344920e52e821e698e66b0bdcb5b2b6b6f413ca/Frame%209.png)

You have successfully created an Instagram inbox. Whenever a customer sends a message to your Instagram account, you will be able to see and reply to it in Chatwoot.