The **Human Agent** feature enables businesses to respond to user messages outside the standard 24-hour messaging window. When a human agent applies the human_agent message tag, they can reply to users' messages within 7 days of the last user message.

This feature is particularly useful in scenarios where issues need more time for resolution. Common use cases include:

* When the business is closed (e.g., weekends or holidays)

* Complex customer inquiries requiring more than 24 hours to resolve

While HUMAN_AGENT permission is already enabled for our cloud instance, self-hosted installations must undergo and pass the App Review process to access this feature.

Please read more about this [here](https://developers.facebook.com/docs/features-reference/human-agent/).