If you’re not receiving notifications, follow these steps one by one.

### **1. Make sure notifications are turned on for your account**

Go to **Profile settings → Notifications** and enable the types you want for **Email** and/or **Push**.

If a type is turned off, Chatwoot will not send it.

### **2. Check whether you are included in that conversation**

You only get certain notifications when you are connected to the conversation in the right way:

* **Conversation created**: you must be a collaborator of that inbox.

* **Assigned conversation new message**: the conversation must be assigned to you.

* **Participating conversation new message**: you must be added as a participant.

* **Mention**: someone must tag/mention you in a note or message.

Important:

* If you are **not assigned** and **not a participant**, you won’t get “new message” notifications for that conversation.

* A mention can notify you even if you were not already a participant.

### **3. Check the conversation status**

* For pending conversations, Chatwoot does not send “Conversation created” or “Conversation assigned” notifications.

* Notifications are not limited only to “open” conversations.

### **4. Check message type**

* Regular “new message” notifications are sent only for normal customer/agent messages, not for private notes or activity events.

* Private notes usually do not trigger regular new-message notifications.

* But if someone mentions you in a private note, you can still get a mention notification.

### **5. If Push notifications are missing**

* Turn on push in Chatwoot profile settings.

* Allow notifications in your browser or mobile OS settings.

* If browser/OS permission is blocked, push won’t arrive.

### **6. If Email notifications are missing**

* Confirm that email notifications are enabled for that event.

* Confirm your email is verified.