**Passo 1**. Vá em Configurações → Caixas de entrada → “Adicionar caixa de entrada”.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd3FsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b8de64b959037f719822133fad377bbaae3b5235/adding%20an%20inbox%20in%20chatwoot.png)

**Passo 2.** Clique no ícone "Line".

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeGFsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cd955d11f48f40cdf3e5756d0c3eeaa2905968d0/line%20inbox%20in%20chatwoot.png)

**Passo 3.** Acesse o [Line Developer Console](https://developers.line.biz/console) e crie uma conta Line.

**Passo 4**. Crie um "Provider" no console do desenvolvedor. Crie um novo canal "Messaging API" (Bot) sob o provider.

**Passo 5.** Preencha os campos abaixo com as informações do console do desenvolvedor Line (canal Messaging API) e clique em "Criar canal LINE".

1. Nome do canal

2. LINE Channel ID

3. LINE Channel Secret

4. LINE Channel Token

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeGlsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--40489471407baac92ca726c877646f619e641624/line%20inbox%20settings.png)

**Passo 6**. "Adicione agentes" à sua caixa de entrada Line.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeHFsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d685f6bc6e56691e370ffa77e0d6a502c13b1315/adding%20agents%20to%20a%20chatwoot%20inbox.png)

A configuração da caixa de entrada está concluída.

**Passo 7.** Vá até o canal "Messaging API" no console do desenvolvedor e configure o webhook.

1. Verifique a URL do webhook do Chatwoot

2. Ative "Usar webhook"

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeHVsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--360722da274cb96160172a3735d48f951b4d2d60/line%20webhook%20settings.png)

**Passo 8**. Teste sua nova caixa de entrada Line. Envie uma mensagem para o bot Line. Verifique a caixa de entrada Line do Chatwoot pela nova mensagem.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeHlsVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cf08993a8cbbbe2256c2896d85ed32fd58e593c0/testing%20line.png)