**See your number's health, messaging limit and business profile without leaving Chatwoot.**

## Plan & access

* **Every plan that includes WhatsApp** (Startups and above, and the free trial), for WhatsApp Cloud API inboxes (Quick setup or manual). Twilio inboxes do not have this tab. check [Pricing & Plans](https://www.chatwoot.com/pricing)

* **Administrators.**

## Open Account Health

Go to **Settings › Inboxes**, open your WhatsApp inbox and choose the **Account Health** tab. Click **Go to Meta Business Manager** to change anything that is managed by Meta.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRDVTQVFjPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--581e90948bfa3a829853ca314df57485ccd26112/wa11-h1-account-health.png?cw_image_width=644px)

## What you will see

| Section                   | What it tells you                                                                                                                                                                                                                                                                                                                          |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Business profile**      | The description, address, email and websites customers see in your WhatsApp profile. These are read-only here: change them in Meta's WhatsApp management tools.                                                                                                                                                                            |
| **Phone number**          | Display number, **WhatsApp display name** and its review status, phone number status, whether **Coexistence** is on, and the Phone number ID                                                                                                                                                                                               |
| **Health and capacity**   | **Quality rating** (Green, Yellow, Red), **Business messaging limit**, account mode (Sandbox or Live) and throughput                                                                                                                                                                                                                       |
| **Business account**      | WhatsApp Business Account name and ID, and the business portfolio that owns it                                                                                                                                                                                                                                                             |
| **Webhook Configuration** | Whether Meta's callback URL for this number points to this Chatwoot inbox. **Webhook configured successfully** confirms the setting only, not that messages are arriving. If it shows **Webhook not configured** or **Webhook URL mismatch**, click **Register Webhook**, then send a test message to your number and reply from Chatwoot. |

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCR2RUQVFjPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--05906d12228af0a423114400168dd3074495a2a1/wa11-h2-webhook.png)

## Messaging limit

The **Business messaging limit** is set by Meta: how many **unique customers** you can message **outside the 24-hour window** (with templates) in a rolling 24 hours. It is shared by all numbers in your business portfolio. Meta raises it as you send good-quality messages, and can lower it if quality drops.

## Display name

Your display name is the business name customers see. Meta reviews it.

| Status in Chatwoot   | Meaning                                                                                                                         |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **Approved**         | Shown at the top of chats (a name the customer saved can appear instead)                                                        |
| **Not reviewed yet** | Saved, but customers may see your number until Meta reviews it. Meta starts the review once you reach a higher messaging limit. |
| **Under review**     | Meta is reviewing it. Do not change it again until the review ends.                                                             |
| **Not approved**     | Meta rejected it. Change it in Meta Business Manager and resubmit.                                                              |

**To get it approved first time:** use your real business or brand name, matching your website and Meta Business Manager. Avoid generic words ("Support", "Official"), emojis, symbols, taglines and excessive capitals.

**After a display name change**, Meta may require the number to be **registered again** before messages flow normally. See **Messages stopped arriving** in v[Troubleshoot WhatsApp](https://chatwoot.help/hc/user-guide/articles/1768986869-common-whats_app-issues-and-how-to-fix-them).

## If the connection needs attention

* **WhatsApp connection needs to be refreshed** (Quick setup inboxes): click **Reconnect WhatsApp** on the inbox, or go to **Configuration** and click **Reconfigure**. You need admin access to the WhatsApp Business Account.

* **WhatsApp access token needs attention** (manual setup inboxes): go to **Configuration** and replace the access token with a valid permanent token.

  ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT2hUQVFjPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c410aa259c06dbdd631cb23da3aa2ab168e498ef/wa11-g11-reconnect-banner.png)