To protect your account, Breet suspends it if you:
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Enter a wrong password 10 times in a row
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Enter a wrong transaction PIN 10 times in a row
When this happens, you’re logged out of all your devices and Breet sends you an email.
To get back in:
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Go to the login page and tap Forgot Password.
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Reset your password.
Your account is reinstated as soon as you reset your password.
What can I do while my account is suspended?
You can’t log in while your account is suspended. How you get it lifted depends on why it was suspended:
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Too many wrong attempts: Reset your password from the login page. The suspension lifts right away.
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Suspended by the Breet team: Only the team can lift it. Call support on +2342013306184.
Please Note: Resetting your transaction PIN won’t lift the suspension. You have to reset your password.
Why was my account frozen?
Breet emails you when your account is frozen. To find out why and what to do next, contact support through in-app chat.
What can I do while my account is frozen?
You can still log in. While the freeze is in place:
You can:
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See your balance and transactions
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Receive payments from crypto sales
You can’t:
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Withdraw funds
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Send money or make any other payment from your wallet
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Receive money from other Breet users
The reason for the freeze will be communicated to you. If you need further assistance, contact support via in-app chat, email support@breet.app, or by calling +2342013306184.