Home Onboarding & general enquiries

Onboarding & general enquiries

Learn how to get started and use Breet with ease.
Breet
By Breet •
20 articles

About Breet bots (WhatsApp and Telegram bots)

The Breet Telegram and WhatsApp bots let you access key Breet features directly inside your preferred messaging app. They do not replace the Breet app — they give you a faster way to use Breet without opening the app every time. What you can do with the bots - Receive transaction notifications - Check live crypto rates - Check your wallet balances (NGN, GHS, and USD) - Withdraw to your saved bank accounts (MFA verification required) - Get your crypto deposit addresses - View recent crypto transactions and withdrawals - Get your bank account list - Log out when you no longer need access Everything the bots show comes directly from your Breet account. What you cannot do with the bots - Add a new bank account (do this in the Breet app) - Change your Breet profile details - Disable security settings - Reset your password or perform other sensitive actions - Chat with customer support (use in-app chat or email support@breet.app) Security Breet keeps the bots secure by: - Only allowing withdrawals to bank accounts already added in the Breet app. - Requiring MFA verification (Email OTP or Authenticator code) for login and withdrawals. - Allowing you to revoke bot access anytime from Settings > Security Settings in the Breet app. For an extra layer of security, enable MFA on your Breet account. You can choose between Email OTP or Authenticator App. See: How to Set Up and Manage MFA on Breet To keep your Telegram account safe - Only use the official Breet Telegram bot (@Breet_Assistant_Bot). - Set up auto-delete on the Telegram chat to clear old conversations automatically. - Lock your Telegram app with a passcode. - Never share your OTP, password, or authentication codes with anyone. - Log out of Telegram on devices you no longer use. To keep your WhatsApp account safe - Only use the official Breet WhatsApp number (+2348038004132). Verify it from the Breet app before interacting. - Enable Disappearing Messages on the WhatsApp chat so conversation history clears automatically after a set duration. - Lock your WhatsApp app with fingerprint or Face ID under Privacy > App Lock. - Never share your OTP, password, or authentication codes with anyone. - Review and log out of active WhatsApp Web or Desktop sessions you no longer use under Linked Devices. FAQs Do I need a Breet account to use the bots? Yes. The bots work with your existing Breet account. You must sign up on Breet before you can log in through either bot. Are the bots safe to use? Yes. The bots are connected to your Breet account through encrypted channels. Always make sure you are using the official Breet Telegram bot or WhatsApp number. Can I withdraw money through the bots? Yes. You can only withdraw to bank accounts already saved in your Breet app. MFA verification (Email OTP or Authenticator code) is required for every withdrawal. Why can't I add a bank account through the bots? For security. Messaging apps only provide one authentication factor. All sensitive actions must happen inside the Breet app, where multiple security layers are enforced. Why am I not getting notifications from the bots? Check that you have enabled notifications on Telegram or WhatsApp, that you have not muted the bot or chat, and that your Breet account is properly connected. If the issue continues, contact support via in-app chat or email support@breet.app. Can the bots see my private messages? No. The bots only see the commands you send directly to them. They have no access to your chats, groups, or contacts. What if my Telegram or WhatsApp account gets hacked? Go to Settings > Security Settings > Bot Connections in the Breet app and tap "Revoke Connection". This instantly disconnects the bot from your account. For suggestions or questions, contact support via in-app chat, email support@breet.app, or by calling +2342013306184.

Last updated on Aug 09, 2026

About Breet identity verification (KYC)

KYC (Know Your Customer) verification helps establish the legitimacy of your identity and protects your account from security and financial risks. Your KYC information is never shared and is fully secure. What does KYC affect? Your KYC level determines your daily withdrawal limit, your ability to buy crypto and ability to carry out internal transfers. KYC Level NGN Daily Limit GHS Daily Limit USD Daily Limit No KYC ₦500,000 GHS 4,500 0 Basic KYC ₦3,000,000 GHS 45,000 $2,000 Advanced KYC Unlimited Unlimited Unlimited How do I verify my KYC? You can start verification from two places: - Tap "Continue" on the Account Setup section on the home screen, or - Tap "Profile" at the bottom of the screen, then select "KYC" under "Account Settings". 1. On the KYC page, tap "Continue" to proceed. 2. Toggle on the Get Verified with Sumsub and tap "Continue" to proceed. 3. Enter your email address and "Continue" to create your account with Sumsub then submit the required documents to complete the process. Basic KYC requirements for Nigeria users: 1. Selfie - Liveliness 2. Application Data 3. BVN 4. Identity Documents - Passport, Driver's License, ID Card Basic KYC requirements for Ghana users: 1. Selfie - Liveliness 2. Application Data 3. Identity Documents - Passport, Driver's License, ID card, residence permit. Advanced KYC requirements 1. Selfie 2. Phone number verification 3. Proof of address verification. This includes Government statement, Voter registration, Tax bill, Utility bill, Bank letter, Bank statement, Lease Doc, University Letter. Please Note: You must complete Basic KYC before you can proceed to Advanced KYC. How long does KYC verification take? KYC verification is instant. Ensure you have good lighting and your face is clearly visible when taking your selfie. Also ensure your documents are clear and accurate to avoid delays. Why was my KYC rejected? Common reasons for rejection include: - Blurry or unclear documents. - Selfie does not match the photo on your BVN (Nigeria only). - Incorrect or incomplete documents that do not meet the required standards. - Duplicate KYC entry. You cannot verify more than one account with the same KYC documents. You will receive an email with the exact reason for rejection. You can also view the reason on the KYC page in the app. Is my personal information safe? Yes. Breet is committed to keeping your information secure and confidential. Your KYC data is never shared with unauthorized parties.

Last updated on Oct 19, 2026

How do I set up my Breet account?

After signing up, complete your account setup to unlock all Breet features. Tap "Complete Account Setup" on your dashboard to get started. Step 1. Create a transaction PIN Tap "Create Transaction PIN", enter a 4-digit PIN, then tap "Save". This PIN will be required for all your transactions. Step 2. Add your bank account Select your bank, enter your account number, then tap "Save Account". Step 3. Complete Basic KYC Tap "Basic KYC" to begin identity verification. 1. On the KYC page, tap "Continue" to proceed. 2. Toggle on the Get Verified with Sumsub and tap "Continue" to proceed. 3. Enter your email address and "Continue" to create your account with Sumsub then submit the required documents to complete the process. Step 4. Complete Advanced KYC (optional) Once your Basic KYC is approved, you can proceed to Advanced KYC to unlock higher withdrawal limits. 1. Tap "Advanced KYC". and continue with Sumsub to submit the required document. The required documents are: 1. Selfie 2. Phone number verification 3. Proof of address verification. This includes Government statement, Voter registration, Tax bill, Utility bill, Bank letter, Bank statement, Lease Doc, University Letter. Please Note: You must complete Basic KYC before you can proceed to Advanced KYC. Step 5. Set up MFA 1. Tap "MFA Authentication". 2. Choose your preferred method: Authenticator App or Email OTP. 3. Follow the on-screen steps to complete setup. Please Note: Advanced KYC can only be completed after Basic KYC is approved.

Last updated on Oct 19, 2026

How does Breet keep my account secure?

Your account is protected with Multi Factor Authentication (MFA), session monitoring, and controlled access to sensitive systems. These measures are designed to reduce the risk of unauthorized access during login and other sensitive actions. Is my data secure? Yes. Sensitive data is encrypted in storage and in transit. Access to personal information is restricted through tightly controlled internal processes, so only authorized parties can access it. Are my transactions safe? Yes. Transactions on Breet are processed through secure infrastructure from start to finish. Breet also monitors transaction activity to detect unusual patterns and responds quickly when something looks suspicious. Does Breet monitor suspicious activity? Yes. Breet actively monitors for suspicious activity across the platform through fraud detection measures, internal alerts, and response procedures designed to identify and address potential threats as quickly as possible. Does Breet share my personal information? No. Breet does not share your information with unauthorized parties. Your information is only used where necessary to operate, support, and improve our services. What will Breet never ask me for? - Your password - Your OTP - Sensitive account information through a direct message - Your login details because of a giveaway claim - Unusual actions or instructions to claim a prize If you receive any message like this, do not engage. Report it to Breet through an official support channel immediately via in-app chat, email support@breet.app, or by calling +2342013306184. How can I keep my account safe? - Use a strong, unique password for your Breet account. - Enable MFA from your account settings. - Never share your OTP with anyone. - Be cautious with unexpected messages, links, or requests. - Only interact with Breet through official channels. What should I do if I notice suspicious activity? You can check your login activity directly on the app and review any security notifications sent to your email. If you notice anything unusual or think your account may have been compromised, contact Breet support immediately via in-app chat, email support@breet.app, or by calling +2342013306184. Secure your account as quickly as possible by updating your login details.

Last updated on Aug 08, 2026

Transaction statuses explained

Here is what each transaction status means on Breet. Pending - Withdrawals: A Pending withdrawal is queued and awaiting processing. - Crypto-to-Cash: Bitcoin, Litecoin, and Dogecoin stay Pending until they reach their required confirmations. Other crypto wallets skip this state. Once the crypto lands on Breet, it completes automatically. - Crypto Invoices: An expired invoice can also show as Pending. It only needs to be reactivated. See Understanding Crypto Invoice Statuses. Processing A transaction is Processing while it's actively in progress or being confirmed. - Crypto Invoices: The invoice is being paid. A partially paid invoice stays Processing until the full amount arrives. - Withdrawals: The payment left Breet but is delayed by a bank network issue or NIBSS downtime. Breet keeps retrying until it succeeds. Successful The transaction completed successfully. This applies to every feature on the app. Unsuccessful A transaction is marked Unsuccessful when it wasn't initiated or didn't complete properly. - Crypto-to-Cash: Unsuccessful means it failed verification on the blockchain. - Crypto Invoices: Unsuccessful means Breet deleted the invoice for inactivity, or it expired. - Withdrawals: Shown as "Rejected." A rejected withdrawal returns the amount to your Breet balance automatically. Flagged A transaction is marked Flagged when Breet needs extra verification before it can proceed. - Crypto Invoices: Crypto-to-Cash: A flagged crypto transaction means the amount sent is below the minimum required for trading. Resolve it by topping up to the minimum or paying a small resolution fee. - Top-Up: A flagged top up means the payment came from a third-party account, or from a bank account not linked to your BVN. This will automatically be sent back to the sender's account. Failed A transaction is marked as Failed if it could not be completed due to an error or timeout. - Bill Payments: If a bill payment does not go through, the amount is reversed to your wallet. - Crypto Swap: A swap will fail if no deposit is made within the 15-minute countdown. - Crypto Invoices: An invoice will fail if the payer taps "Pay Now" but does not complete the payment within 30 minutes. Awaiting Deposit - Crypto Swap: The exchange has been initiated and Breet is waiting for you to send the coin to the provided address. For example, if you are exchanging Ethereum for Bitcoin, deposit your Ethereum to the address shown. Confirming Deposit - Crypto Swap: Your deposit has been spotted on the network. Breet is waiting for the required number of confirmations. This typically takes a few minutes. Exchanging - Crypto Swap: Your deposit has been confirmed. Breet is currently exchanging the coins, connecting to multiple exchanges to get you the best available rate. Sending - Crypto Swap: The exchange is complete. The receiving coin is being sent to your recipient address. Expired - Crypto Invoice: No payment was received during the validity period set by the creator. The payment link is no longer active. To reactivate it, open the invoice in the app and tap "Reactivate". Reactivated invoices work like new invoices and can be used to receive payment again. Partially Paid - Crypto Invoice: The payer sent less than the required amount. You can either close the invoice and accept the partial payment, or allow the system to generate a new invoice for the remaining balance. ​ ​

Last updated on Oct 19, 2026

What is Breet and why should I use it?

Breet is a crypto exchange platform that lets you convert your crypto into real-world value — quickly, securely, and without the drama of P2P trading. Whether you are in Nigeria, Ghana, Tanzania, Rwanda or Kenya, Breet makes crypto spendable. You can also buy crypto, pay for bills, and create crypto invoices — all from one app. Breet is available on Android, iOS, and web at dashboard.breet.io. The app is available worldwide to Nigerian, Ghanaian, Tazania, Rwanda and Kenya users - Download for Android - Download for iOS What can I do on Breet? - Sell crypto: Convert your crypto to Naira or Cedis and get paid in 5 minutes or less. - Buy crypto: Purchase stable coins (USDT and USDC) directly from your NGN or GHS wallet. - Swap between cryptos: Exchange one cryptocurrency for another directly on your Breet wallet. Over 1,000 cryptocurrencies supported. - Create crypto invoices: Send professional crypto invoices and get paid in preferred currency (Naira, Cedis or USD). - Pay bills: Top up airtime, data, electricity, cable TV, internet, and betting accounts without leaving the app. - Crypto Gifting: Request and receive gifts in different cryptocurrencies with just a single click. Special features - Price alerts: Get real-time alerts to stay ahead of market movements. - Market insights: Access live crypto stats to make more informed decisions. - Auto payouts: Funds are sent directly to your bank account automatically. - Hold in USD: Hold the value of your sold crypto in USD and withdraw when you are ready. - Rewards: Earn reward points on your transactions and unlock benefits as you level up. Why people use Breet - Speed: Payouts hit your bank in 5 minutes or less. - No P2P: No middlemen, no strangers — just direct transactions. - Great rates: Competitive rates so you get more value for your crypto. - Security: Advanced encryption and fraud protection keep your funds safe. - 24/7 support: Available any time via in-app chat, email support@breet.app, or by calling +2342013306184. With a 4.9-star rating across all platforms, you are in good hands.

Last updated on Oct 19, 2026

How do I swap crypto on Breet?

Crypto Swap lets you exchange one cryptocurrency for another directly on Breet. With over 1,000 supported cryptocurrencies available, here is how to do it. Step 1. Pick your cryptocurrencies Log in to your account and select the cryptocurrencies you want to exchange (e.g. Ethereum to Bitcoin). Enter the amount and Breet will show you how much you will receive. Tap "Proceed" when ready. You can choose between two exchange rate types: - Fixed: You receive the exact amount shown, regardless of market movement. - Floating: The final amount may vary depending on the exchange rate when your deposit is received. Step 2. Enter the receiving address Every cryptocurrency has its own wallet address. Your receiving address is the wallet address where your exchanged crypto will be sent after the swap is complete. For example, if you are exchanging Litecoin for Dogecoin, you need to provide your Dogecoin wallet address. Enter the receiving wallet address or scan a QR code. You can also use your Breet wallet address as the recipient if the coin is supported on Breet's crypto-to-cash channel. Any crypto sent to your Breet address will be automatically converted to Naira, Cedis, or USD depending on your crypto settings. Please Note: Always double-check the recipient address before proceeding. Sending to the wrong address cannot be reversed. Also ensure you are not sending the wrong cryptocurrency to the provided address. If you do, Breet may not be able to refund it. Step 3. Confirm the transaction details Review all the details you entered. If everything looks correct, tap "Finish Exchange" to start the exchange. Breet will then wait for your deposit. Please Note: If you selected Fixed rate, send your deposit promptly. The exchange expires after 15 minutes if no deposit is received. If you selected Floating rate, sending sooner gives you a better chance of receiving the expected amount. Step 4. Make the deposit The exchange status will show "Awaiting Deposit". Send the exact amount of cryptocurrency shown to the Breet-generated deposit address. You can also scan the QR code to make the deposit. Please Note: Send the exact amount shown. Sending the wrong amount may affect how the exchange is processed. If you send the wrong amount, contact support via in-app chat or email support@breet.app. Step 5. Wait to receive your coin Once your deposit is detected on the network, the status will change to "Confirming Deposit". This usually takes a few minutes. The countdown timer will stop at this point if you selected Fixed rate. After confirmation, the status will move through "Exchanging", then "Sending", and finally "Successful". Once complete, the cryptocurrency has been sent to the recipient address. See: What do the different crypto swap statuses mean? Please Note: If you send cryptocurrency to an expired exchange, contact support via in-app chat or email support@breet.app and the exchange will be processed manually.

Last updated on Oct 20, 2026