Home Onboarding & general enquiries

Onboarding & general enquiries

Learn how to get started and use Breet with ease.
Breet
By Breet
• 17 articles

About Breet bots (WhatsApp and Telegram bots)

The Breet Telegram and WhatsApp bots let you access key Breet features directly inside your preferred messaging app. They do not replace the Breet app — they give you a faster way to use Breet without opening the app every time. What you can do with the bots - Receive transaction notifications - Check live crypto rates - Check your wallet balances (NGN, GHS, and USD) - Withdraw to your saved bank accounts (MFA verification required) - Get your crypto deposit addresses - View recent crypto transactions and withdrawals - Get your bank account list - Log out when you no longer need access Everything the bots show comes directly from your Breet account. What you cannot do with the bots - Add a new bank account (do this in the Breet app) - Change your Breet profile details - Disable security settings - Reset your password or perform other sensitive actions - Chat with customer support (use in-app chat or email support@breet.app) Security Breet keeps the bots secure by: - Only allowing withdrawals to bank accounts already added in the Breet app. - Requiring MFA verification (Email OTP or Authenticator code) for login and withdrawals. - Allowing you to revoke bot access anytime from Settings > Security Settings in the Breet app. For an extra layer of security, enable MFA on your Breet account. You can choose between Email OTP or Authenticator App. See: How to Set Up and Manage MFA on Breet To keep your Telegram account safe - Only use the official Breet Telegram bot (@Breet_Assistant_Bot). - Set up auto-delete on the Telegram chat to clear old conversations automatically. - Lock your Telegram app with a passcode. - Never share your OTP, password, or authentication codes with anyone. - Log out of Telegram on devices you no longer use. To keep your WhatsApp account safe - Only use the official Breet WhatsApp number (+2348038004132). Verify it from the Breet app before interacting. - Enable Disappearing Messages on the WhatsApp chat so conversation history clears automatically after a set duration. - Lock your WhatsApp app with fingerprint or Face ID under Privacy > App Lock. - Never share your OTP, password, or authentication codes with anyone. - Review and log out of active WhatsApp Web or Desktop sessions you no longer use under Linked Devices. FAQs Do I need a Breet account to use the bots? Yes. The bots work with your existing Breet account. You must sign up on Breet before you can log in through either bot. Are the bots safe to use? Yes. The bots are connected to your Breet account through encrypted channels. Always make sure you are using the official Breet Telegram bot or WhatsApp number. Can I withdraw money through the bots? Yes. You can only withdraw to bank accounts already saved in your Breet app. MFA verification (Email OTP or Authenticator code) is required for every withdrawal. Why can't I add a bank account through the bots? For security. Messaging apps only provide one authentication factor. All sensitive actions must happen inside the Breet app, where multiple security layers are enforced. Why am I not getting notifications from the bots? Check that you have enabled notifications on Telegram or WhatsApp, that you have not muted the bot or chat, and that your Breet account is properly connected. If the issue continues, contact support via in-app chat or email support@breet.app. Can the bots see my private messages? No. The bots only see the commands you send directly to them. They have no access to your chats, groups, or contacts. What if my Telegram or WhatsApp account gets hacked? Go to Settings > Security Settings > Bot Connections in the Breet app and tap "Revoke Connection". This instantly disconnects the bot from your account. For suggestions or questions, contact support via in-app chat, email support@breet.app, or by calling +2342013306184.

Last updated on Aug 09, 2026

About Breet identity verification (KYC)

KYC (Know Your Customer) verification helps establish the legitimacy of your identity and protects your account from security and financial risks. Your KYC information is never shared and is fully secure. What does KYC affect? Your KYC level determines your daily withdrawal limit and your ability to buy crypto. | KYC Level | NGN Daily Limit | GHS Daily Limit | USD Daily Limit | | --- | --- | --- | --- | | No KYC | ₦500,000 | GHS 5,000 | $300 | | Basic KYC | ₦3,000,000 | GHS 45,000 | $2,000 | | Advanced KYC | Unlimited | Unlimited | Unlimited | How do I verify my KYC? You can start verification from two places: - Tap "Continue" on the Account Setup section on the home screen, or - Tap "Profile" at the bottom of the screen, then select "KYC" under "Account Settings". 1. On the KYC page, tap "Continue" to proceed. 2. Choose your ID type, then enter the required ID details or tap "Upload Photo" to upload the document. 3. Take a clear selfie for verification, then tap "Submit". Please Note: You must complete Basic KYC before you can proceed to Advanced KYC. Advanced KYC requires a proof of address document. Accepted documents are a Waste Bill, Electricity Bill, or Bank Statement with Address. Ensure the document is not blurry and all information is clearly visible. How long does KYC verification take? Basic KYC verification is instant. Ensure you have good lighting and your face is clearly visible when taking your selfie. For Advanced KYC, ensure your documents are clear and accurate to avoid delays. Why was my KYC rejected? Common reasons for rejection include: - Blurry or unclear documents. - Selfie does not match the photo on your BVN (Nigeria only). - Incorrect or incomplete documents that do not meet the required standards. - Duplicate KYC entry. You cannot verify more than one account with the same KYC documents. You will receive an email with the exact reason for rejection. You can also view the reason on the KYC page in the app. Is my personal information safe? Yes. Breet is committed to keeping your information secure and confidential. Your KYC data is never shared with unauthorized parties.

Last updated on Aug 08, 2026

How does Breet keep my account secure?

Your account is protected with Multi Factor Authentication (MFA), session monitoring, and controlled access to sensitive systems. These measures are designed to reduce the risk of unauthorized access during login and other sensitive actions. Is my data secure? Yes. Sensitive data is encrypted in storage and in transit. Access to personal information is restricted through tightly controlled internal processes, so only authorized parties can access it. Are my transactions safe? Yes. Transactions on Breet are processed through secure infrastructure from start to finish. Breet also monitors transaction activity to detect unusual patterns and responds quickly when something looks suspicious. Does Breet monitor suspicious activity? Yes. Breet actively monitors for suspicious activity across the platform through fraud detection measures, internal alerts, and response procedures designed to identify and address potential threats as quickly as possible. Does Breet share my personal information? No. Breet does not share your information with unauthorized parties. Your information is only used where necessary to operate, support, and improve our services. What will Breet never ask me for? - Your password - Your OTP - Sensitive account information through a direct message - Your login details because of a giveaway claim - Unusual actions or instructions to claim a prize If you receive any message like this, do not engage. Report it to Breet through an official support channel immediately via in-app chat, email support@breet.app, or by calling +2342013306184. How can I keep my account safe? - Use a strong, unique password for your Breet account. - Enable MFA from your account settings. - Never share your OTP with anyone. - Be cautious with unexpected messages, links, or requests. - Only interact with Breet through official channels. What should I do if I notice suspicious activity? You can check your login activity directly on the app and review any security notifications sent to your email. If you notice anything unusual or think your account may have been compromised, contact Breet support immediately via in-app chat, email support@breet.app, or by calling +2342013306184. Secure your account as quickly as possible by updating your login details.

Last updated on Aug 08, 2026

Transaction statuses explained

Here is what each transaction status means on Breet. Pending All crypto transactions start with a Pending status. This means the transaction is waiting to be confirmed on the blockchain. An expired invoice may also appear as Pending if its validity period has elapsed and it only needs to be reactivated. Processing A transaction is marked as Processing when it is currently in progress or being confirmed. - Withdrawals: The payment has been sent from Breet but is delayed due to a bank network issue or NIBSS downtime. Breet keeps retrying the payment until it is successful. - Crypto Invoices: The invoice is currently being paid. If an invoice is partially paid, it will remain in Processing until the full amount is received. Successful The transaction has been completed successfully. This applies to all features on the app. Failed A transaction is marked as Failed if it could not be completed due to an error or timeout. - Bill Payments: If a bill payment does not go through, the amount is reversed to your wallet. - Crypto Swap: A swap will fail if no deposit is made within the 15-minute countdown. - Crypto Invoices: An invoice will fail if the payer taps "Pay Now" but does not complete the payment within 30 minutes. Unsuccessful A transaction is marked as Unsuccessful if it was not initiated or did not complete properly. - Crypto-to-Cash: A transaction will be marked as Unsuccessful if it fails verification or is below the minimum required amount. - Crypto Invoices: An invoice will be marked as Unsuccessful if Breet deletes it due to inactivity, or if it has expired.

Last updated on Aug 09, 2026

What is Breet and why should I use it?

Breet is an automated OTC crypto exchange that lets you convert your crypto into real-world value — quickly, securely, and without the drama of P2P trading. Whether you are in Nigeria or Ghana, Breet makes crypto spendable. You can also buy crypto, pay for bills, and create crypto invoices — all from one app. Breet is available on Android, iOS, and web at dashboard.breet.io. To use Breet, you need access to a Naira or Cedis bank account. The app is available worldwide. - Download for Android - Download for iOS What can I do on Breet? - Sell crypto: Convert your crypto to Naira or Cedis and get paid in 5 minutes or less. - Buy crypto: Purchase stable coins (USDT and USDC) directly from your NGN or GHS wallet. - Swap between cryptos: Exchange one cryptocurrency for another directly within your Breet wallet. Over 170 cryptocurrencies supported. - Create crypto invoices: Send professional crypto invoices and get paid in crypto. - Pay bills: Top up airtime, data, electricity, cable TV, internet, and betting accounts without leaving the app. - Crypto****Gifting: Request and receive gifts in different cryptocurrencies with just a single click. Special features - Price alerts: Get real-time alerts to stay ahead of market movements. - Market insights: Access live crypto stats to make more informed decisions. - Auto payouts: Funds are sent directly to your bank account automatically. - Hold in USD: Hold the value of your sold crypto in USD and withdraw when you are ready. - Rewards: Earn reward points on your transactions and unlock benefits as you level up. Why people use Breet - Speed: Payouts hit your bank in 5 minutes or less. - No P2P: No middlemen, no strangers — just direct transactions. - Great rates: Competitive rates so you get more value for your crypto. - Security: Advanced encryption and fraud protection keep your funds safe. - 24/7 support: Available any time via in-app chat, email support@breet.app, or by calling +2342013306184. With over 300 million transactions processed and a 4.9-star rating, you are in good hands.

Last updated on Aug 08, 2026