Home Getting Started First Device Setup: Authenticity Check

First Device Setup: Authenticity Check

Last updated on May 06, 2026

After updating from the Initial Firmware to the release firmware, the device automatically requests an authenticity verification. Follow the steps below to confirm that your hardware wallet is genuine.

1. Start the Authenticity Check

  1. After the firmware update, the device displays the screen:

    "Let's start the authenticity check to ensure your device is genuine."

  2. Tap "Verify" to begin.

2. Instructions Before Scanning

  1. The device will show the page:

    "Open the ERA Wallet Companion App, select Authenticity Check and scan the QR on the display."

  2. Tap "Next" on the device to proceed.

3. Open Camera Preview on the Device

You will now see the device camera preview screen. Leave this screen open — you will use it shortly to scan a QR code from the app.

4. Prepare the Companion App

  1. Open the ERA Wallet Companion App on your smartphone.

  2. In the app, select Authenticity Check.

  3. Tap "Next". The app will now display a QR code.

5. Scan the App's QR Code With the Device

  1. Hold the device above the phone so the device's camera can scan the QR code shown in the app.

  2. After successful scanning, the device will display a page with the button "GO TO QR".

6. Get the Device's QR Code

  1. Tap "Go To QR" on the device. The device now displays a QR code that must be scanned with the smartphone app.

7. Scan the Device's QR Code With the App

  1. On the smartphone app, tap "Scanned! Next". The app moves to its camera preview.

  2. Use the app to scan the QR code displayed on the device.

8. Complete the Authenticity Check

If successful, the app will show a confirmation screen indicating that the device is authentic.

9. If the Authenticity Check Fails

If the verification fails:

  • Try again.

  • If the process fails 2–3 times in a row, contact support.

  • Provide the serial number of your device when submitting the request.

10. Troubleshooting Tips

⚠️ If the QR code cannot be read:

The smartphone cannot read the QR code on the device:

  1. Tap the device screen to turn on the display backlight.

  2. Increase the external lighting.

The device cannot read the QR code on the smartphone:

  1. Increase the brightness of the smartphone display.

  2. Increase the external lighting.