Getting Started

First Device Setup: Initial Firmware and First Update

1. Initial Firmware Your device arrives from the factory with Initial Factory Firmware installed. This is a lightweight startup environment — not the full operating system — designed specifically for the first-time setup. It will only appear once. Initial Firmware lets you: - View basic device information - Download the ERA Companion App - Install the Main Operational Firmware (latest release) 2. Powering On for the First Time ⚠️ Shipping Mode: New devices are locked in shipping mode. The power button will not work until the device has been placed on the charging pad. 1. Connect the included wireless charging pad to any USB power adapter (adapter not included). 2. Place the device on the charging pad — screen facing up, back side down. 3. The device will automatically power on and boot into the Initial Firmware home screen. 💡 No button press needed. Placing the device on the charger is enough to exit shipping mode and power on. 3. Running the First Update Before Era Wallet can be used, it must be updated to the Main Operational Firmware via the ERA Companion App. 1. Power on the device by placing it on the charging pad, then remove it from the charger. - If the battery level is below 40%, charge the device first before proceeding. 2. On the Initial Firmware home screen, press Start. 3. Select your smartphone platform (iOS or Android) and scan the QR code displayed on the device. This will take you to the ERA Companion App download page on the App Store or Google Play. 4. Press Next on the device and read through the Setup Guide displayed on screen. 5. Open the ERA Companion App on your smartphone: - Tap Let's Start - Select Update 4. Setting Up the NFC Connection The firmware update is transferred from your smartphone to the device over NFC. The app will guide you to find the correct position. 1. On the device, press Next to open the NFC connection screen. 2. In the app, tap Let's get started. 3. Hold your phone against the device as shown in the app. Place the phone's top edge against the Era Wallet. 4. When the correct position is found, the app will display: "Got it!" 💡 If no connection is detected, slide your phone slightly up or down while keeping it flat against the device. If you have a thick or metallic phone case, remove it — it may interfere with NFC communication. 5. Starting and Completing the Update ⚠️ Avoid overheating: Remove both your phone and the Era Wallet from any charger before starting the update. 1. Once the NFC position is confirmed, tap Start update in the app. 2. The app will display the list of components being updated along with a live progress bar. If the connection drops, the update will automatically resume from where it left off. Do not move your phone away from the device until the update is complete. 3. iOS users: A system pop-up will appear and disappear periodically during the update — this is normal. Do not interrupt the process. When the update is finished, the app will show: System Fully Updated. ✅ Your device is now running the latest Main Operational Firmware and is ready for the next step.

First Device Setup: Authenticity Check

After updating from the Initial Firmware to the release firmware, the device automatically requests an authenticity verification. Follow the steps below to confirm that your hardware wallet is genuine. 1. Start the Authenticity Check 1. After the firmware update, the device displays the screen: "Let's start the authenticity check to ensure your device is genuine." 2. Tap "Verify" to begin. 2. Instructions Before Scanning 1. The device will show the page: "Open the ERA Wallet Companion App, select Authenticity Check and scan the QR on the display." 2. Tap "Next" on the device to proceed. 3. Open Camera Preview on the Device You will now see the device camera preview screen. Leave this screen open — you will use it shortly to scan a QR code from the app. 4. Prepare the Companion App 1. Open the ERA Wallet Companion App on your smartphone. 2. In the app, select Authenticity Check. 3. Tap "Next". The app will now display a QR code. 5. Scan the App's QR Code With the Device 1. Hold the device above the phone so the device's camera can scan the QR code shown in the app. 2. After successful scanning, the device will display a page with the button "GO TO QR". 6. Get the Device's QR Code 1. Tap "Go To QR" on the device. The device now displays a QR code that must be scanned with the smartphone app. 7. Scan the Device's QR Code With the App 1. On the smartphone app, tap "Scanned! Next". The app moves to its camera preview. 2. Use the app to scan the QR code displayed on the device. 8. Complete the Authenticity Check If successful, the app will show a confirmation screen indicating that the device is authentic. 9. If the Authenticity Check Fails If the verification fails: - Try again. - If the process fails 2–3 times in a row, contact support. - Provide the serial number of your device when submitting the request. 10. Troubleshooting Tips ⚠️ If the QR code cannot be read: The smartphone cannot read the QR code on the device: 1. Tap the device screen to turn on the display backlight. 2. Increase the external lighting. The device cannot read the QR code on the smartphone: 1. Increase the brightness of the smartphone display. 2. Increase the external lighting.

First Device Setup: Creating Your First Wallet

First Device Setup: Creating Your First Wallet Welcome! This guide will walk you through the process of creating your first wallet on your ERA Wallet hardware device. Follow each step carefully to set up your device securely and correctly. 💡 At any point during setup, you can tap the (i) info icon on the device screen to read detailed information about the current step. 1. Device Preparation Before creating a wallet, make sure you have completed the following: 1. Firmware Update — Install the latest Main Firmware if your device currently has Initial Firmware. 2. Authenticity Check — Complete the authentication process as described in the previous chapter. 3. Device charged — Make sure your device has enough battery to avoid interruptions during setup. Once completed, your device is ready for wallet creation. 2. Choosing Wallet Creation Type 1. On the "Let's Start" screen, select Create to create a new wallet from scratch. 2. On the Setup Mode screen, select Standard. Standard — recommended for beginners. Includes helpful on-screen guidance at every step and a simple backup system: ERA Recovery Card and paper backup as an option. Expert — for advanced users. Offers additional features such as Shamir backup and ERA-Card Multishare backup. On-screen guidance is disabled and settings are more advanced. 💡 Tip: For your first wallet, we strongly recommend choosing Standard. 3. After selecting Standard mode, you will see informational screens explaining: - Where your crypto assets are stored - What private keys are - How and why entropy is collected - Advanced backup using an ERA Card - How ERA Wallet works 3. The device will automatically generate your wallet's private keys (For Standard mode) OR Generating a Private Key (Entropy Collection) (For expert mode) The device collects random data from various sensors to generate your private key. Follow the on-screen instructions for each step. Step 1: Touchscreen Move your finger across the screen until the progress bar is full. Step 2: Accelerometer Shake the device in different directions until the progress bar is full. Step 3: Camera Move the device to change the camera image until the progress bar is full. 💡 Ensure the room is well lit and has some visual variety — avoid pointing at a flat or monotone surface. Press Next when complete. Once all steps are successful, the Success screen will appear — press Next to proceed to wallet backup creation. ⚠️ If you see "Not enough randomness", tap Try Again and repeat the step. 4. Creating a Wallet Backup ERA Recovery Card 1. Prepare a card from the kit. 2. Set a PIN for the card (4–10 digits) and confirm. 3. Place the card against the top-back part of the device according to the on-screen animation. 4. After a successful backup, the Backup Saved screen will appear: - Next — proceed to the next step - One more — create an additional copy of the backup card 💡 Store the card in a safe place, separate from your device, to ensure you can recover your wallet if the device is lost or damaged. ⚠️ If an error occurs during recording, press back and try again. The error is most likely caused by the card being positioned incorrectly or disconnected too early. If the error persists after several attempts, contact support. Paper Backup (Optional) - If you want to write down your seed phrase on paper, tap Start and record it. - If not, tap Skip. 💡 Use a waterproof pen and store your paper backup in a secure location. 5. Wallet Customization Assign a Name - Tap Create and enter a name (up to 10 characters). - Or tap Skip to assign a default name (e.g., Wallet_1). Choose an Icon - Select an icon for your wallet and tap Confirm. 6. Linking with a Software Wallet Linking provides a convenient interface to manage your assets and perform transactions via supported third-party software wallets. 1. Tap Link now on your device. 2. Select a Software Wallet from the list. 3. Select the blockchain(s) you want to use with this wallet. 4. Choose your platform: iOS or Android. 5. A QR code will appear for downloading the app. Download and install it on your phone. Carefully read the linking instructions on the device screen and follow the necessary steps in the software wallet. 6. Choose Show QR and scan the code displayed on your device. After successful linking, the device will confirm the connection. 💡 Scanning tips: If the QR code scan fails, make sure the room is well lit. Hold the phone steady and wait for it to focus. If the code is blurry on screen, try adjusting the distance between your phone and the device. You can also tap the screen to help the camera focus. Congratulations! Your ERA Wallet is now ready to securely store, manage, and interact with a wide range of blockchain assets and applications.