Some custom caller IDs may be restricted while using SpoofCard, depending on the destination you are attempting to reach. When attempting to call certain toll-free numbers, businesses, etc., you may receive a pop-up message indicating the following:
“To call this destination number, you must use a number that you own and has been verified. If you do not own the number you want to use as Caller ID, you will not be able to contact this destination number."
If you receive this message, you must use a caller ID you own that has been verified through our in-app verification system to call that specific destination. Our providers enforce this requirement due to recent telecom regulations. These new rules necessitate adjustments to our service to ensure compliance.
To verify a caller ID, please use the following:
On SpoofCard.com:
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Log in and go to Settings.
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Under the Account tab, find the Add Verified Caller ID section on the right.
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Click Add to begin the verification process.
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Follow the prompts. If you're unable to receive the code via SMS, select Call Me to receive it via a phone call.
On the SpoofCard Mobile App:
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Open the app and navigate to Settings.
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Tap Account.
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Select Add Verified Caller ID.
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Follow the prompts. If SMS delivery fails, choose Call Me to receive the code via a phone call.
If you run into any issues, feel free to reach out to us at [email protected] — we’re here to help!