Using the Safari browser on MAC computers may interfere with saving/downloading your call recordings due to Safari's built-in media player.
To download on Desktop:
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Navigate to the Call History section.
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Right-click on the media player.
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Select Download Audio.
To download on Mobile:
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Navigate to the Call History section.
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Select the Share icon on the recording you want to download.
- This allows you to copy the link to the recording or share.
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Select Share. From here, you can copy, save, or send your recording.