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Selling on Trofee

Trofee Help Center
By Trofee Help Center
• 8 articles

​Product Listings Guidelines

- Item name: use clear item names and descriptions and avoid vague terms like “Item on Screen #01” or “Auction Item #01” - 👉 Use simple and specific names - examples below: - Men’s T-shirt #001 - Men’s Nike Shoes #022 - Women’s Denim Jeans #045 - Pokemon Repack - Trading Cards #013 - Funko Pop Figure #012 - Futera Card #009 - 📌 Best Practices: - Use specific item names (what it is + who it’s for). - Avoid generic terms like “clothes” or “toys”. - Pair brand names (e.g., Pokémon) with the product type (e.g., trading cards). - Images and Descriptions: Use original photos or accurately represent the item with clear, high-quality images. Descriptions should be precise and provide sufficient detail about the item's characteristics, features, and any defects. Stock images alone may not be used for used items. - Content Creation and Ownership: All text, images, and videos must be your own. Copying content from other sites or packaging is prohibited to avoid copyright issues and maintain trust with buyers. Trofee reserves the right to adjust, edit, or remove content that does not align with these standards or is found to be in breach of copyright. - Item Condition: Clearly specify the item’s condition (e.g., new, used, refurbished, or defective). For used, refurbished, or collectible items, ensure photos are of the actual product being sold. See Item Condition Guidelines. - Restricted Keywords and Tags: Only relevant keywords that accurately represent the item are allowed in your listing. Misleading terms that do not relate directly to the item are not permitted. - Restricted and Prohibited Items: Items banned by local law or recalled by manufacturers or local government agencies (e.g., the Ministry of Economy) must not be listed. Sellers are solely responsible for checking that listed items comply with local regulations and safety standards.

Last updated on Jan 14, 2026

Items Prohibited from Sale on Trofee

At Trofee, we’re committed to creating a safe, inclusive, and trustworthy marketplace for buying and selling. To uphold this, we have clear guidelines on what items can be sold on our platform. These rules are in place to ensure legal compliance, protect our community, and provide a positive experience for all users. Our item restrictions are based on legal requirements, safety considerations, and alignment with Trofee’s values and vision. Sellers must also ensure that all listed items comply with local laws, shipping regulations, and import/export policies in their own regions and those of their buyers. General Prohibited Items - Unsafe or Illegal Goods: Items banned by law in any applicable jurisdiction. Products posing safety risks, including recalled items, explosives, or hazardous substances. - Alcohol and Related Products: Alcoholic beverages, including wine, beer, and spirits. - Weapons and Weapon Accessories: Firearms, ammunition, explosives, and accessories intended for harmful use. Toy weapons must be clearly identifiable as toys and must not resemble real firearms. - Drugs and Paraphernalia: Controlled substances (e.g., cannabis/THC products) and drug-related paraphernalia. - Harmful or Hateful Content: Items promoting hate speech, violence, discrimination, or harassment. Includes hate group symbols, offensive memorabilia, or derogatory materials. - Counterfeit or Infringing Products: Fake or replica goods mimicking branded items. Only authentic products may be listed, with clear and accurate descriptions. - Medicines and Health Products: Prescription drugs, over-the-counter medications, and unauthorized medical devices. Vitamins and supplements must be unopened, unexpired, and legally compliant. - Stolen or Unauthorized Items: Items obtained unlawfully or without proper authorization. Restricted Categories Certain items can be sold under specific conditions: - Collectibles: Vintage or collectible items (e.g., rare coins, stamps) must be accurately described and authenticated where applicable. - Cosmetics: Must be new, sealed, unexpired, and unaltered. Homemade products are not allowed. - Vintage or Historical Items: Permitted if not linked to hate symbols or violent ideologies. Items with historical significance (e.g., flags, documents) must have clear educational or artistic intent. Enforcement Trofee reserves the right to remove listings, suspend accounts, or take other corrective actions against sellers who violate these guidelines. We aim to enforce these rules fairly and consistently to protect the community.

Last updated on Jan 14, 2026

Item Condition Guidelines

Sports Cards & TCG - Graded: Condition determined and certified by a professional grading company. Typically features near-flawless attributes such as sharp corners, smooth edges, and vibrant colors. Minimal factory imperfections make it ideal for high-grade collections. - Ungraded  Mint: Near-perfect condition with sharp corners, smooth edges, vibrant colors, and minimal factory imperfections. Suitable for collectors seeking pristine ungraded cards. - Ungraded  Excellent: Light signs of handling with slightly worn corners or edges. Colors remain vibrant, gloss intact, and only minor surface imperfections; no creases. - Ungraded  Very Good: Moderate wear with rounded corners, slight edge chipping, and minor scratches. Centering may be off, but the card remains visually appealing. - Ungraded  Fair: Noticeable wear, including rounded corners, edge chipping, and visible surface imperfections. May have minor creases but still collectible for budget-conscious buyers. - Ungraded Poor: Significant wear with rounded corners, edge damage, creases, and major surface wear. Best for nostalgic collectors or as filler for incomplete sets Sneakers - Brand New Perfect condition, as if just bought. All original packaging and accessories included. Sneakers are brand new, unworn, with spotless soles, original box, and any additional inserts or laces intact. - Brand New / Missing items or defects: The item is new and unworn. Sneakers could be missing original accessories such as original box, laces, inserts etc… Item could have small defects - Pre-Loved / Excellent: Looks new but without tags. Sneakers are in pristine condition with no visible wear, though the original box or tags might be missing. - Pre-Loved / Very Good: Slightly worn but well cared for, showing minimal signs of wear. Sneakers may show faint creasing or slight sole wear but no major flaws. - Pre-Loved / Good: Moderate use with visible signs of wear, though still in good shape. Sneakers have visible wear on the soles and upper creasing, with possible light scuffing. - Pre-Loved / Fair: Significant signs of use, with noticeable wear. Sneakers show heavy wear, including noticeable scuffs, discoloration, and a well-worn sole, and may lack original parts like laces or insoles. Fashion - New with tags: Perfect condition, as if just bought. All original tags, packaging, and accessories are included. The item is brand new, unworn, and spotless. - New without Tags: Brand new and unworn but missing original tags. The item may lack original packaging or accessories and could have small defects from handling. - Pre-Loved / Excellent: Looks like new but worn once or twice. The clothing shows no visible signs of wear, with pristine fabric and no marks or damage. - Pre-Loved / Very Good: Slightly worn but well cared for, with minimal signs of wear. Clothing may show very light fading, minor pilling, or small marks not immediately noticeable. - Pre-Loved / Good: Moderately used with visible signs of wear but still in good overall condition. Clothing may show some fading, creasing, or more noticeable pilling. - Pre-Loved / Fair: Heavily used with significant signs of wear. Clothing may have noticeable fading, small tears, or other visible defects, but remains wearable. Toys/Collectibles (Except for Lego) - Mint/Perfect: The item is in flawless, like-new condition. Packaging is intact with no visible wear, tears, or fading. Funko Pops and figures are pristine with no box dents or scratches; Lego sets are unopened with sealed bags, and Bearbricks are in their original plastic or box. - Excellent: The item appears new and has minimal handling signs. Packaging may have very slight imperfections, like faint surface marks or minor corner wear. Funko Pops and figures have undamaged contents and minor box wear; Lego sets may have an opened box but untouched contents, and Bearbricks show no signs of handling. - Very Good: The item has light signs of use or display wear. Packaging shows some wear, such as minor scuffs, light edge wear, or subtle fading. Funko Pops and action figures may have slight box dents or creases; Lego sets might have opened bags, but pieces are complete; Bearbricks show light surface marks. - Fair: Moderate wear and handling marks are visible on both the item and packaging. Packaging may be more visibly worn with creases, small tears, or sticker residue. Funko Pops have noticeable box wear or scuffs; Lego sets may have missing pieces, and action figures or Bearbricks have visible paint wear or loose joints. - Poor: Heavy signs of wear, damage, or missing pieces. Packaging is significantly damaged or missing entirely, and the item itself may have issues that affect its appearance or functionality. Funko Pops are out of box or damaged; Lego sets are incomplete with missing pieces; action figures may have broken parts, and Bearbricks show significant scuffs or cracks.

Last updated on Jan 14, 2026

Shipping > Packaging Guidelines

Packaging Guidelines Please use proper packaging to avoid damage during transit and to prevent shipments from being rejected by the couriers. Please do not use paper bags for either domestic or international shipping. 1) Choose the right box - Use a sturdy box that’s about 5 cm larger than the item on every side (so you have room for padding). - Don’t ship in shopping or paper bags —they can tear or be tampered with in transit. 2) Wrap securely - Cushion fragile items with bubble wrap, paper, or similar—but don’t overstuff. - Aim for a snug fit: items shouldn’t shift when you shake the box. 3) Seal and label - Close all seams with packing tape. - Affix the shipping label to the top or largest flat surface. - For international orders, place one printed invoice inside the package and provide a second copy to the delivery associate. 📌 Packaging Guidelines by Category Trading Cards - Use a bubble mailer or small box. - The packaging must have enough room such that the item will not be easily crushed - Add a second layer of protection (e.g. cardboard panels, extra bubble wrap, or a second mailer). - Fill any voids with packing paper or bubble wrap so the cards can’t shift during transit. Clothing - Pack in a sealed poly pouch (not a bag). - Fold neatly (and wash if needed). - Optionally wrap in tissue paper to protect prints or embellishments. - Ensure items are clean, odor-free, and wrinkle-minimal. Shoes - Place inside a sturdy shoe box (not a bag). - Seal the box securely with packing tape. Funko Pop - Put the Funko Pop into a soft protector. - Wrap the protector in bubble wrap. - Ship inside a 20 x 15 x 15 cm sturdy box. - Fill empty space with crumpled newspaper, extra bubble wrap, or packing paper—but leave a little room so the Funko can breathe.

Last updated on Jan 14, 2026

Trading Card Handling and Packaging Policy

This Trading Card Handling and Packaging Policy has been established to ensure that all trading cards revealed, sold, or won during livestreams, pack openings, auctions, breaks, and other platform activities are handled, protected, and shipped according to consistent standards. The objective of this policy is to preserve the condition of cards from the moment they are revealed until they are delivered to the buyer, reducing the risk of damage, mishandling, packaging-related issues, or unauthorized card substitutions. By implementing these requirements, Trofee aims to provide a trusted and transparent buying experience while protecting both buyers and sellers. 1. Trading Card Handling Rules For the purpose of this policy, a Qualifying Card is any trading card that requires sleeving and toploading under the protection requirements set out in this policy. Qualifying Cards include, but are not limited to, cards identified by rarity, collectability, market value, condition sensitivity. Any Qualifying Card revealed on stream must be immediately protected in accordance with this policy. Cards pulled directly from sealed products must be sleeved and/or toploaded immediately after being revealed, with no unnecessary contact to the card surface, edges, or corners. Any card that is already contained within a toploader, magnetic holder, or similar protective casing must never be removed from that protection while on stream or during the fulfillment process. Qualifying Cards and Protection Requirements Trofee reserves the right to designate additional cards as Qualifying Cards based on rarity, collectability, condition sensitivity, market value, or customer expectations. 2. Trading Card Condition Proof Process For any Qualifying Card that is pulled, revealed, or sold during a livestream, the streamer must perform a clear 360-degree condition check on camera. The card should be shown from the front and back, with all edges and corners clearly visible. This process creates a recorded condition reference that may be used by Trofee in the event of disputes relating to card condition, shipping damage, or allegations of unauthorized card substitution. 3. Trading Card Packaging Process All cards must be packaged in a manner that reasonably protects them from bending, crushing, moisture, and other forms of damage during transit. Packages must contain sufficient structural support to prevent flexing during transportation. Sellers may use bulk cards, card protectors, cardboard supports, team bags, bubble wrap, or similar materials to create a rigid package structure. Fragile stickers and courier handling labels alone are not considered adequate protection and must not be relied upon as a substitute for proper packaging. Regardless of whether cards are sleeved or toploaded, all shipments must contain sufficient protective material to prevent movement, bending, or crushing during transit. Sellers are responsible for ensuring that cards arrive in the same condition in which they were shown and sold on stream. For example, placing a single toploaded card inside a bubble mailer may still expose the card to damage during transportation. In such cases, additional structural support, such as cardboard protectors, rigid inserts, or grouped common cards, should be used to create a sturdy package and adequately protect the Qualifying Card. 4. Enforcement Failure to comply with this policy may result in customer claims being decided against the seller, reimbursement obligations, warnings, suspension of selling privileges, removal of listings, or other enforcement actions by Trofee. 5. Frequently Asked Questions (FAQ) Q: What is a Qualifying Card? A Qualifying Card is any card listed in Section 1 of this policy as requiring sleeving and/or toploading. Trofee may also designate additional cards as Qualifying Cards based on rarity, collectability, condition sensitivity, market value, or customer expectations. Q: Can multiple lower-value cards be placed in the same sleeve? Depends. Lower-value cards that only require sleeving may be grouped together in the same sleeve, provided this does not create a risk of damage. Q: Can multiple cards be placed in the same toploader? No. Cards that require toploaders must be protected individually unless otherwise approved by Trofee. Q: What should I do if I accidentally touch the surface of a card while opening a pack? Accidental contact may happen during normal handling. However, streamers should minimize contact with card surfaces and immediately protect any Qualifying Card in accordance with this policy. Q: Does every card need to be sleeved and toploaded? No. Only Qualifying Cards must be protected according to the requirements set out in this policy. Other cards should still be packaged appropriately to avoid damage during transit. Q: What if a buyer claims that a card arrived damaged? Trofee may review livestream footage, card condition recordings, packaging evidence, and shipment information to determine whether the damage occurred before shipment, during packaging, or during transit. Q: Why is a 360-degree card reveal required? The 360-degree reveal creates a recorded condition reference for both buyers and sellers and helps resolve disputes relating to card condition, shipping damage, or unauthorized card substitutions. Q: Are fragile stickers sufficient protection for shipping? No. Fragile stickers do not guarantee special handling by carriers and are not considered a substitute for proper packaging and structural support. Q: What packaging materials are recommended? Recommended materials include penny sleeves, toploaders, semi-rigid card savers, magnetic holders, team bags, cardboard supports, bubble wrap, and other protective materials designed to prevent bending and movement during transit. Q: What happens if a seller does not comply with this policy? Failure to comply with this policy may result in customer claims being decided against the seller, reimbursement obligations, warnings, suspension of selling privileges, removal of listings, or other enforcement actions at Trofee's sole discretion.

Last updated on Jun 07, 2026