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Help Center

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Featured Articles

How Does Our Platform Work?

How can I contact customer support?

How Do Payments Work?

How to plan a trip ?

When was Fanatrips founded?

Why do I see Fanatrips if I am on my organization’s website?

Getting Started

How Does Our Platform Work?

Do you sell tickets?

Do I need to create an account?

When was Fanatrips founded?

Why do I see Fanatrips if I am on my organization’s website?

1 author

• 8 articles

Trips

How to plan a trip ?

Can I modify my booking after confirmation?

How do I confirm my booking?

1 author

• 3 articles

Payments

How Do Payments Work?

Will I receive a full or partial refund if I cancel?

How long does it take to receive my refund?

I was charged twice. What should I do?

In which currency will I be charged?

1 author

• 9 articles

Support

How can I contact customer support?

1 author

• 1 article

Privacy and security

Is my personal data secure?

Is my payment information secure?

1 author

• 2 articles

Products and services

What types of events are covered by Fanatrips?

What is included in the concierge service?

Are prices and availability updated in real time?

Are event tickets included in my booking?

What is your refund policy?

1 author

• 5 articles