Frequently Asked Questions
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When Will My Order Ship?
Currently, our estimated completion time frame for most orders is 3 business days before shipping. Embroidered items may take longer than this timeframe to be ready for shipment due to their production process. You will be notified once your order has left our facility with an email that will include a tracking link. We do not provide any other updates before shipping out your order. Once completed, your order will ship via U.S. Postal Service from our facility in Louisville, Kentucky, which has an average of 2-3 business days to deliver. International orders may typically take longer than our domestic delivery timeframe. Each Prep Sportswear product is **produced ** on demand. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order, please confirm your address, color, design, personalization (if ordered), size, and quantity to ensure your order is done correctly. Please get in touch with us immediately (within 2 hours) if there are any changes needed to your order, or refer to your email if you need to cancel your order. As an e-commerce business, unfortunately we don't have a physical location available to shop in person or for pick up options. Back to: PREPSPORTSWEAR.COM
Cancellation and Return PolicyReturn Policy
At Prep Sportswear, all products are custom-made to order, including printing, embroidery, and sewn designs. Because of this, we have a specific return and replacement policy in place to best serve our customers. Replacements for Damaged or Defective Items We allow replacements if one of the following criteria is met: 1. Your item has a manufacturer's defect or damage. 2. Your item was damaged during shipping. To request a replacement, please provide a photo of the item(s) in question and contact our customer service team within 15 days of receiving your order. Important Notes ⢠  Please do not ship any items back to our warehouse location, as we do not provide return shipping labels. ⢠  If you have questions about your order, feel free to reach outâweâre happy to help!
General InformationHow Can You Contact Prep Sportswear?
Currently, we are only offering two methods of being contacted, and they are the following: Live Chat:Â We are now offering live chat Monday through Friday from 6:00 AM to 5:00 PM PST Leave a Message: If you are not available to contact us during our live chat hours, you can always leave us a message by clicking on the messaging icon, and we will respond to you during our business hours. Website: https://www.prepsportswear.com/site/customer-service/contact-us During our off-hours, once on the website, you can click on the orange "Leave a Message" icon. It will then ask you to fill out a few needed pieces of information that will help us locate your order. Phone Number: We do not have a call-in customer service line at this time. If you happen to locate a website or platform that has a phone number listed for our company, it will either belong to another company or no longer be in service. The only method of communicating at this time is the above three methods. Facebook or other social media sites: We do not currently own, monitor, or operate any pages on Facebook, Instagram, or any social media platforms. If you are looking to contact us through those avenues, you will not be assisted by someone representing Prep Sportswear. We respond to all messages as quickly as possible during business hours, Monday through Friday. Thank you for your understanding. Back to: PREPSPORTSWEAR.COM
Cancellation and Return PolicyHow Do I Cancel My Order?
Products purchased on Prep Sportswear are printed on-demand. Therefore, cancellations must be made within 2 hours of placing your order. To cancel your order, please click on Help, which will be located on the top-right portion of our site. Once there, please select Track Order on the drop-down menu, and fill out the following information pertaining to your order. Alternatively, your confirmation email will provide a hyperlink to your order, where you can cancel your order as long as it is within the two-hour window. Or click HERE to get started. You will then see detailed information about your order. From there, you can locate the Cancel This Order link near the bottom, below the shipping address information. If done successfully, youâll see the status of the order change to Cancelled and you will receive a cancellation confirmation email. You may also contact us for help with canceling your order. However, please contact us within 2 hours of placing your order for us to guarantee the cancellation of your order. Learn more about Print On-Demand
General InformationStore Correction
Did We Get Something Wrong? Our database is continually updated to ensure it reflects the most accurate and up-to-date information on schools, colleges, and teams, enhancing your shopping experience. If you notice any discrepancies, we would greatly appreciate your assistance. Please follow the steps below to detail the error you've encountered. A member of our customer service team will review your submission and respond within 48 hours (excluding weekends). STEP 1: Locate your store on our website by navigating through the search or directory. STEP 2: Scroll to the bottom of your store and click: "Store Correction". If you are on a desktop, there will be a blue "Store Correction" link located in the top right corner of the school's homepage. Mobile Device View Desktop View
General InformationNew Store Request
Don't See Your School or Team? Should your school or team not be listed in our database, we're eager to include it. Kindly follow the link below to provide us with the essential details, and we'll ensure it's added promptly. Our team will review your submission within 48 hours (excluding weekends) and work to get your new entry live. As soon as it's up and running, we'll notify you via email, allowing you to begin exploring and sharing your store immediately! NEW STORE REQUEST