Personalizing My Order
How Can I Personalize An Item?
To add personalization, you will need to complete two steps: 1. Click on the button labeled “back design” to select the type of design wanted 2. Input name and/or number into fields provided Once you have completed these two steps, you should see a preview image of what the personalization will look like. Please see Figure 1 as a reference. Please note, if you do not complete step 1 and only complete step 2, the personalization will not be added If you are content with the personalization selection, you can click on the “Add to Cart” button. Once in the cart, you will also see the customization listed as shown in the Figure 2. Currently back designs are only available for printed items so the back design button will not be shown for any item that doesn't allow back designs, such as embroidered or Sparkle/Twill applique. Figure 1: Figure 2:
How Can I Find Items For A Specific Activity/Sport?
To view designs for a specific activity or sport you need to be in the product page of the specific item you are interested in and click on the blue "VIEW ALL" button or link (if on a mobile device) found next to "Style". Please see Figures 1 and 2 for reference. After you select the button or link, the activity menu will pop up and you can either type in the activity/sport in the search bar or find it within the categories listed. Once you select an option, the design listed will update to reflect your choice and the preview image of the item will reflect exactly how it will be produced. If you don't see the specific activity or sport you are looking for, feel free to contact us. Figure 1: Mobile Device View Figure 2: Desktop View
How Do I Change My Order?
All products purchased from Prep Sportswear are printed on-demand. Because your order is printed on-demand and often contains custom attributes such as (last name & player number) we can only hold your order for 2 hours for you to contact us with any changes to your shipping address, product size, or color. You can also cancel your order up until 2 hours after the order is placed and place a new order with the changes you would like made. If it has been more than 2 hours please contact us right away. If the order has gone into production, unfortunately, we will not be able to make changes to your order or cancel your order. If you would like to cancel your order please review the "How do I cancel my order" article listed in our FAQ. Learn more about print on-demand.