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Zapier Integration Guide - Connect Pictor to 6,000+ Apps

Zapier Integration Guide Zapier lets Pictor talk to the rest of your stack - Google Sheets, Airtable, Slack, your CRM, a webhook, anywhere Zapier connects. If you've ever wanted every event submission, new gallery photo, or signup to flow automatically into another tool without copy-pasting, this is the page for you. Plan note. Zapier is available on Premium ($149/mo) and Enterprise plans. If you're on Basic or Pro and want this integration, upgrade to Premium any time from Account Settings → Billing - it takes effect immediately. What you can do with Pictor + Zapier A few real examples operators are already running: - Push every new gallery photo to a Google Drive folder for client delivery - Log every new event signup to a Google Sheet or Airtable base for client reporting - Send a Slack message to your team's channel when a new event goes live - Add event leads to HubSpot or Mailchimp for follow-up sequences - Trigger a custom webhook to your own backend when specific events happen If you can describe it as "when X happens in Pictor, do Y somewhere else," Zapier can almost certainly wire it up. How to connect Step 1 - Generate your Zapier API key in Pictor 1. Sign in to app.pictor.pro 2. Go to Account Settings → Integrations → Zapier 3. Click Generate API Key 4. Copy the key - you'll paste it into Zapier in the next step Keep this key private. Anyone with the key can trigger Zaps on your behalf. If you ever suspect it's leaked, return to this screen and click Revoke & Regenerate. Step 2 - Create a Zap in Zapier 1. Sign in to zapier.com (or create a free account if you're new) 2. Click Create Zap 3. Search for the Pictor app in the app picker 4. When prompted, paste the API key from Step 1 to connect your account 5. Pick a trigger (what happens in Pictor) and an action (what happens elsewhere) 6. Test the connection and turn the Zap on That's it. Once the Zap is on, it runs in the background - no extra clicks needed. Triggers Pictor offers A trigger is the event in Pictor that starts a Zap. The current set: | Trigger | What it does | |---|---| | New Event Created | Fires when you create a new event in Pictor | | New Photo Captured | Fires every time a guest photo or video is captured | | New Event Signup | Fires when a guest signs up for your event (pre-registration, surveys, paywall) | | New Gallery Upload | Fires when a new image lands in an event gallery | | New Form Submission | Fires when a guest submits a survey or data-capture form | Each trigger comes with a payload of event data - guest email, photo URL, event name, timestamp, and more. You map these fields to whatever tool you're sending data to. Actions Pictor offers Right now, Pictor focuses on outbound triggers (events leaving Pictor to trigger Zaps elsewhere). For most workflows - Sheets, CRMs, Slack, webhooks - this is all you need. If you need Pictor to receive data from another tool, the standard pattern is to have Zapier write to an intermediary (a Google Sheet, Airtable, or your own webhook endpoint) that Pictor polls or reads from. We're exploring richer two-way actions in future releases. Common workflows "Save every gallery photo to Google Drive" - Trigger: New Gallery Upload - Action: Google Drive → Upload File - Map: photo_url → file source, event_name → folder name "Log every event signup to a Google Sheet" - Trigger: New Event Signup - Action: Google Sheets → Create Spreadsheet Row - Map: guest_email, guest_name, event_name, signup_date "Notify Slack when a new event goes live" - Trigger: New Event Created - Action: Slack → Send Channel Message - Map: event_name, event_url, creator_name → message text "Add leads to HubSpot" - Trigger: New Event Signup - Action: HubSpot → Create or Update Contact - Map: guest_email, guest_name, event_name → contact properties Troubleshooting Zapier can't find the Pictor app? - Confirm you're on a Premium or Enterprise plan (the integration is gated there) - Try searching "Pictor Photo Booth" in the Zapier app picker - exact wording matters sometimes API key rejected? - Re-copy the key from Account Settings → Integrations → Zapier in Pictor - Make sure there are no trailing spaces when you paste - Try revoking and regenerating the key Trigger fires but no data shows up downstream? - Open the Zap's Zap History in Zapier to see what data Pictor sent - Re-test the action step with sample data - Confirm the receiving tool (Sheet, CRM, Slack channel) is writable Trigger never fires? - Confirm the Zap is turned on (toggle is green in Zapier) - Confirm the event in Pictor actually matches the trigger - for example, "New Gallery Upload" only fires when a guest uploads, not when you upload manually - Check Zapier's task history for errors Tips for getting the most out of Zapier - Start with one Zap. Wire up the most obvious workflow first - Sheets logging, say - then add more as you get comfortable. - Filter at the Zap level. If you only want to log paid events, add a Zapier filter step before the action. - Use Paths for branching. Zapier's Paths feature lets you route different events to different actions based on conditions (e.g., weddings vs. corporate events). - Watch your Zapier task usage. Each event triggers one Zap task. If you're running high-volume events, check your Zapier plan limits. - Document your Zaps. Give each Zap a clear name ("Pictor → Sheets - Wedding signups") so your future self knows what it does. Still stuck? We're here: - Chat: the chat widget in the bottom-right of app.pictor.pro - Email: [email protected] - Event emergency (Friday 4pm - Sunday 2am ET): call our 24/7 hotline at +1 (612) 473-8998 Can't wait to see what you make with Pictor.

Feature Comparison Matrix - Basic vs Pro vs Premium vs Enterprise

Feature Comparison Matrix Picking a Pictor plan should feel straightforward - not like reading a spec sheet. This page lays out what's in each tier so you can match a plan to the way you actually run events. If you're brand new, Basic is where most folks start. If you're running multi-booth ops or need white label, jump down to Premium or Enterprise. A quick honest note. One in a hundred AI outputs is going to be wacky. We've baked in retries, presets, and curation so it almost never reaches a guest - but if AI image quality is mission-critical for a high-stakes event, test before showtime. At a glance | Plan | Price | Best for | |---|---|---| | Basic | $49/mo (~$588/yr) | New operators, single-booth workflows, learning Pictor | | Pro (Most Popular) | $99/mo (~$1,188/yr) | Established operators running paid events regularly | | Premium | $149/mo (~$1,788/yr) | High-volume and multi-booth operations | | Enterprise | $1,500/yr + custom | Large operators, agencies, resellers | Annual plans save roughly 17% vs. monthly. You can switch any time from Account Settings → Billing. Feature-by-feature matrix ✅ = included · ❌ = not included · ⚠️ = limited / different shape | Feature | Basic | Pro | Premium | Enterprise | |---|---|---|---|---| | Platforms | | | | | | iOS app (iPad/iPhone) | ✅ | ✅ | ✅ | ✅ | | Android app | ✅ | ✅ | ✅ | ✅ | | Mac / PC (Virtual Booth) | ✅ | ✅ | ✅ | ✅ | | Capture & output | | | | | | Photos & GIFs | ✅ | ✅ | ✅ | ✅ | | Video capture | ❌ | ❌ | ✅ | ✅ | | Printing (DNP, HiTi, AirPrint) | ✅ | ✅ | ✅ | ✅ | | Slideshow & Sharing Station | ❌ | ✅ | ✅ | ✅ | | DSLR camera support | ❌ | ✅ | ✅ | ✅ | | AI features | | | | | | AI presets & style library | ❌ | ✅ | ✅ | ✅ | | AI Video | ❌ | ❌ | ✅ | ✅ | | Custom AI Prompt Editor | ❌ | ✅ | ✅ | ✅ | | Background removal | ❌ | ✅ | ✅ | ✅ | | Workflow & data | | | | | | Email & SMS sharing | ✅ | ✅ | ✅ | ✅ | | Surveys & data capture | ❌ | ✅ | ✅ | ✅ | | Analytics | ❌ | ✅ | ✅ | ✅ | | CSV Export | ❌ | ❌ | ✅ | ✅ | | Paywall (event payments) | ❌ | ✅ (10% fee) | ✅ (5% fee) | ✅ (custom) | | Webhooks | ❌ | ❌ | ✅ | ✅ | | Integrations | | | | | | Dropbox | ❌ | ✅ | ✅ | ✅ | | Zapier | ❌ | ❌ | ✅ | ✅ | | Account & team | | | | | | Sub-accounts & user roles | ❌ | ✅ | ✅ | ✅ | | Event presets | ❌ | ✅ | ✅ | ✅ | | Multiple devices | ⚠️ 1 active device | ⚠️ Multi-license | ✅ Up to 5 | ✅ Custom | | Branding | | | | | | White-label (your brand) | ❌ | ❌ | ❌ | ✅ | | Custom domain on galleries | ❌ | ❌ | ✅ | ✅ | | Support | | | | | | Community forums | ✅ | ✅ | ✅ | ✅ | | Email support | ✅ | ✅ | ✅ | ✅ | | Chat support | ❌ | ✅ | ✅ | ✅ | | Emergency phone support | ❌ | ❌ | ✅ | ✅ | | Dedicated success contact | ❌ | ❌ | ❌ | ✅ | Token note. AI processing (photos, videos, custom prompts) uses Pictor's token system, separate from your subscription. Tokens cover GPU time and are purchased as you go. All plans can buy and use tokens - the plan only changes which AI features you have access to. How to pick Choose Basic if... - You're new to Pictor or running your first few events - A single device is enough - You want the lowest-risk way to start with photo, GIF, and printing workflows - You don't yet need AI effects, DSLR, analytics, or advanced sharing tools Choose Pro if... - You're running paid events regularly and need DSLR support - You want full control over AI styles with the Custom Prompt Editor - Analytics and CSV exports matter for client reporting - Paywall (QR-code event payments) is part of your workflow Choose Premium if... - You run multiple booths or events at the same time - Zapier and custom gallery domains are part of your stack - You want lower Paywall fees on high-volume events Choose Enterprise if... - You resell Pictor or run an agency - White-label branding under your own name is required - You need a dedicated success contact and custom contract terms Switching plans You can upgrade or downgrade any time from Account Settings → Billing. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. If you need help figuring out the right fit, email us at [email protected] - we're happy to talk through your event calendar before you commit. Can't wait to see what you make with Pictor.

Android Setup Guide - Install, Sign In, and Run Your First Event

Android Setup Guide The Pictor Android app gives you the same photo, GIF, video, and AI features as iPad - built natively, not a web wrapper. This walkthrough covers getting the app, signing in, and connecting it to your account so you can run a real event from your phone or tablet. Before you start. You'll need a Pictor account. If you don't have one yet, sign up at app.pictor.pro first - it's free to create an account, and you can pick a paid plan whenever you're ready. What you'll need - An Android phone or tablet running Android 7.0 or newer - A stable internet connection (Wi-Fi recommended for events) - Your Pictor account email and password - About 5 minutes for first-time setup Which devices work? Pictor runs on most modern Android phones and tablets. We've tested on Samsung Galaxy (S/A series), Google Pixel, and OnePlus. If you're running older or unusual hardware, run a quick test event before showtime - better to find out at home than at a wedding. Step 1 - Install the Pictor app 1. Open the Google Play Store on your Android device 2. Search for "Pictor Photo Booth" (or follow the link in your Pictor account dashboard) 3. Tap Install 4. Wait for the download to finish, then tap Open The app is free to download. You only pay for a Pictor subscription when you're ready to run live events. Step 2 - Sign in 1. Open the Pictor app 2. Enter the email and password for your Pictor account 3. Tap Sign In If you've forgotten your password, tap Forgot password on the sign-in screen and follow the email reset link. Tip. If you're running multiple devices or handing the booth off to a teammate, create a sub-account for them from Account Settings → Users instead of sharing your login. Sub-accounts keep your event history clean and let you revoke access if someone leaves. Step 3 - Connect to your account Once you're signed in, the app will sync your: - Event templates - any workflows you've built on web or iPad - AI presets and styles - your saved AI prompt configurations - Branding assets - logos, overlays, and color palettes - License status - confirms your plan is active and which features are unlocked The first sync can take a minute or two if you have a large asset library. After that, syncs happen automatically in the background. Heads up. If your account is on a paid plan (Basic, Pro, Premium, or Enterprise), the Android app unlocks the same features as your iPad counterpart - including AI Video, custom prompts (Pro+), printing, and DSLR support (Pro+). Step 4 - Run a test event Before you take this device to a real event, run a quick test: 1. Tap Create Event in the app 2. Pick one of your saved templates (or start with a blank event) 3. Capture a test photo or video 4. Confirm the output looks right - check AI effects, branding, and sharing If anything looks off, you can edit the event in the web app and the Android device will sync the changes. Troubleshooting App won't install? - Confirm your device is running Android 7.0 or newer (Settings → About phone → Android version) - Make sure you have at least 200 MB of free storage - Restart the device and try again Sign-in keeps failing? - Double-check the email - it's the one you used to create your Pictor account - Reset your password from the sign-in screen if needed - Confirm you have an internet connection (try opening a web page in Chrome) Sync is stuck or empty? - Pull down on the events list to force a refresh - Sign out and sign back in - Check that your account is on an active paid plan if you expected Pro/Premium features to appear Camera not working? - Open your device's Settings → Apps → Pictor → Permissions and confirm Camera is allowed - Restart the app after granting permission Tips for running events on Android - Keep the app open during events. Android can be aggressive about backgrounding apps to save battery - plug the device in for long events. - Use a tablet for the booth, phone for testing. Tablets give you a bigger live view and are easier for guests to interact with. - Test your AI presets on the device you'll use at the event. Camera quality varies between phones, and AI outputs look slightly different across hardware. - Bring a hotspot or wired connection if you're at a venue with patchy Wi-Fi. Pictor needs internet for AI processing and gallery syncing. Still stuck? We're here to help. Reach out any time: - Chat: the chat widget in the bottom-right of app.pictor.pro - Email: [email protected] - Event emergency (Friday 4pm - Sunday 2am ET): call our 24/7 hotline at +1 (612) 473-8998 Can't wait to see what you make with Pictor.

Does Pictor have an app?

Pictor is available both on the Apple App Store and Google Play for Apple and Android devices. Click the badges below to install: Download on the App Store Get it on Google Play System Requirements: - iOS: iPadOS 16.0 or later - Android: Android 7.0 or later - Virtual Booth: Runs in any modern web browser (Chrome, Safari, Firefox, Edge) Need help getting started? Check out our Quick Start Guide once your app is installed.

Quick Start Guide — Your First Event in 10 Minutes

Welcome to Pictor! This guide gets you from sign-up to your first live photo booth as fast as possible. We'll cover the essentials — creating your account, setting up a Simple Mode event, testing it, and going live. If you're looking for advanced customization, check out Creating My First Event after you're comfortable with the basics. What You'll Need - Your device — Pictor runs on iPhone, iPad, Android phones and tablets, and as a Virtual Booth on any Mac or PC browser. Check system requirements for supported models. - A stable internet connection — Wi-Fi or a mobile hotspot. Pictor needs internet for AI processing. - A Pictor account — Sign up at app.pictor.pro if you haven't already. - A license — You'll need an active license to run live events. See Licenses and Tokens for details. Step 1: Download and Sign In 1. Download the Pictor app from the App Store (iOS) or Google Play (Android). 2. Open the app and sign in with the email and password you used to create your account. 3. You'll land on the Events screen — this is your home base. [Screenshot: Events screen after first login] Step 2: Create Your First Event 1. Tap the + button to create a new event. 2. Choose Simple Mode — it sets up smart defaults so you can get started fast. 3. Fill in the basics: Event Name, Client Name, and Start and End Dates. [Screenshot: Simple Mode event creation form] Tip: Don't overthink it for your first event. You can edit everything later. Step 3: Pick a Template In Simple Mode, Pictor will prompt you to choose a template — this determines how your guests' photos will look. - Browse the available templates and pick one that fits your event style. - Templates include overlays, layouts, and AI effects like style transfers. - You can preview how each template will look before selecting it. [Screenshot: Template selection screen] Tip: Start with a simple overlay or frame for your first event. AI effects are powerful but use tokens — make sure you have enough before going live. Step 4: Test Your Event Before going live, always test. From the Control Panel: 1. Simulate — Walks through the guest flow on-screen without using tokens. Use this first to check your screen flow and layout. 2. Test — Runs the full experience including AI processing (uses a test token). Use this to verify the output quality. [Screenshot: Control Panel with Simulate and Test buttons] Step 5: Go Live 1. Open the Control Panel. 2. Tap Launch Photo Booth. 3. Your iPad enters the guest-facing experience — you're live! While running, the Control Panel tracks session count, active status, and displays a QR code for the sharing station or virtual booth. Step 6: Share Photos with Guests By default in Simple Mode, Pictor enables a Sharing Station so guests can receive their photos via email, text, or QR code scan. For other sharing options (printing, Dropbox backup, virtual booth), see Output Delivery In-Depth. Quick Troubleshooting | | | | --- | --- | | Issue | What to Do | | App won't load | Check your internet connection and try restarting the app. See Loading Issues. | | Photos not sending via text/email | Check Email/Text Delivery Troubleshooting. | | Ran out of tokens | Top up under Billing → Tokens in your account. | | AI output looks wrong | Make sure you're using a supported template and re-run a Test. | What's Next? - Creating My First Event — The full walkthrough including Advanced Mode - Workflow Settings In-Depth — Build custom guest experiences - Using AI Effects in the Template Editor — Add AI-powered effects - How to Set Up and Use Printing — Connect a photo printer - Analytics — Track event performance Need Help? Reach out through the chat widget on pictor.pro or email [email protected].

How to Set Up a Virtual Booth

A Virtual Booth lets guests participate in your photo booth experience from their own devices — no physical booth required. Share a link, and guests can access the full capture and AI experience from their phone, tablet, or computer. When to Use a Virtual Booth - Remote or hybrid events — Guests who can't attend in person can still participate - Client previews — Share a link with your client so they can test the experience before event day - Brand activations — Extend a physical booth's reach by letting online audiences join in - Testing your event — Use Virtual mode from the Control Panel to test from any device Prerequisites - An active Pictor license - Sufficient tokens for AI processing (each virtual capture consumes tokens just like in-person captures) - A created event (Simple or Advanced Mode) Step 1: Create or Open Your Event If you haven't already, create an event. You can use either Simple Mode or Advanced Mode. See Creating My First Event for a full walkthrough. [Screenshot: Event dashboard] Step 2: Enable Virtual Booth 1. Open your event and go to the Output tab (Output Delivery settings). 2. Find the Virtual Booth toggle and switch it ON. [Screenshot: Output settings with Virtual Booth toggle enabled] Step 3: Configure Settings (Optional) Once enabled, you can customize the virtual experience: - Branding — Apply your Global Style Settings and flow stage design tools so the virtual booth matches your event's look and feel. Note that some elements (such as logo size) cannot be resized through these settings. - Sharing methods — Choose how guests can receive their processed photos (email, text, download) [Screenshot: Virtual Booth configuration options] Advanced: Custom HTML Branding For full control over the visual design of your Virtual Booth, you can bypass the flow stage and global style settings entirely and use custom HTML in the Virtual Booth output settings. This gives you complete design flexibility — custom fonts, layouts, colors, and sizing — but means you are working outside the standard template-based flow. Choose this approach if you need pixel-perfect branding that the standard settings cannot achieve. Step 4: Get the Virtual Booth Link After enabling Virtual Booth and launching your event: 1. Go to the Control Panel. 2. Find the Virtual Booth link or QR code. 3. Share the link via email, social media, messaging apps, or embed it on a website. Guests who scan the QR code or click the link will be taken to the virtual booth experience in their browser. [Screenshot: Control Panel showing Virtual Booth link and QR code] Step 5: Launch Your Event Start the event as usual from the Control Panel. The Virtual Booth is available as soon as the event is live. How Guests Use the Virtual Booth Once a guest opens the Virtual Booth link on their device: 1. They see the guest experience — The same workflow you designed, adapted for their device's camera. 2. They take a photo — Using their device's front or rear camera. 3. AI processing runs — If your template uses AI effects, the photo is processed in the cloud. 4. They receive their photo — Via the sharing methods you've enabled. Guests don't need to install an app or create an account. Virtual Booth vs. Sharing Station | | | | | --- | --- | --- | | Feature | Virtual Booth | Sharing Station | | Purpose | Remote guests take their own photos | In-person guests share booth photos | | Camera used | Guest's own device | Main booth camera (iPad) | | Requires physical booth? | No | Yes | | Best for | Remote events, hybrid reach | Speeding up in-person events | You can enable both on the same event — they serve different purposes and work well together. Tips for a Great Virtual Booth Experience - Test the link yourself first — Open it on your phone to verify the flow and AI output. - Keep the workflow simple — Virtual guests don't have an operator guiding them. - Check your token balance — Virtual captures use tokens just like in-person ones. - Share the link strategically — Include it in event invitations, display it on screens at the venue, or post it on social media. - Consider bandwidth — AI processing requires internet on the guest's end. Troubleshooting | | | | --- | --- | | Issue | What to Do | | Link doesn't work | Make sure the event is launched and Virtual Booth is enabled in Output settings. | | Camera doesn't activate | The guest needs to grant camera permission in their browser. | | AI output is slow | Depends on the guest's internet connection. Ensure they have a stable connection. | | Photos not delivering | Check Email/Text Delivery Troubleshooting. | Related Articles - Creating My First Event - Output Delivery In-Depth - How to Setup a Sharing Station - Licenses and Tokens Need Help? Reach out through the chat widget on pictor.pro or email [email protected].

Template Editor Guide

The Template Editor is where you design what your guests' photos, GIFs, and videos will look like. You can add overlays, frames, text, logos, capture elements, and AI effects — all through a visual drag-and-drop editor. Opening the Template Editor You access the Template Editor when setting up an event workflow: 1. Create or open an event in Advanced Mode. 2. Go to the Flow tab and select Choose Experience. 3. Click Add Template — this opens the Template Editor. You can also edit existing templates by clicking on them in the Choose Experience section. [Screenshot: Flow tab with Add Template button highlighted] Choosing a Template Size When you create a new template, first choose a size. The size determines the output dimensions and aspect ratio. Common sizes include: - 4×6 — Standard photo print size. Great for printing and sharing. - 2×6 Strip — Classic photo strip layout (multiple shots stacked vertically). - Square — Perfect for social media sharing. - Custom — Set your own width and height. Tip: Choose your size based on how guests will receive their photos. If you're printing, match the size to your printer's paper. [Screenshot: Template size selection screen] Template Selection Card Limitations When guests (or operators) are presented with the "Choose your look" screen to pick a template, the appearance of the selection cards is partially fixed: - Card border radius — hardcoded; cannot be changed via the flow editor - Template name text (size and color on the card) — hardcoded; cannot be changed via the flow editor These elements are not currently exposed as editable style properties. If you need to control this appearance, please upvote or follow PD-4110 — a fix has been scoped and will be released in a future update. 📝 Internal note (for support team): When PD-4110 ships, update this section to document the new controls for card border radius and template name text styling. The Editor Canvas The editor workspace has three areas: - Canvas area (center) — Where you position and preview your elements - Elements panel (left sidebar) — Add new elements like captures, text, images, and effects - Properties panel (right sidebar) — Adjust settings for the selected element [Screenshot: Template Editor workspace with labeled areas] Template Elements Capture The Capture element is the most important part — it's where the guest's photo appears. 1. Click Add Capture from the elements panel. 2. Position and resize the capture area on the canvas. 3. With the capture selected, you can configure effects. Every template needs at least one capture element. For photo strip layouts, you can add multiple captures. Text Add text elements for branding, event names, dates, or messages. 1. Click Add Text from the elements panel. 2. Type your text and position it on the canvas. 3. Use the properties panel to adjust font, size, color, alignment, rotation, and positioning. Tip: Choose from Pictor's built-in fonts or upload your own custom fonts. See What fonts are available? for the full list. Images and Logos Upload images to use as overlays, borders, backgrounds, or logos. 1. Click Add Image from the elements panel. 2. Upload an image file (PNG recommended for transparency support). 3. Position, resize, and layer it on the canvas. Use this for brand logos, decorative frames, or themed backgrounds. Overlays and Frames Pictor supports different template types that change how elements layer: - Overlay — Graphics placed on top of the captured photo - Layout — A structured arrangement of multiple elements (e.g., photo strip) - Frame — Decorative border around the capture area Adding Effects Effects enhance the captured photo with filters or AI processing. With a Capture element selected: 1. Open the Effects menu in the left sidebar. 2. Click the + icon to see available effects. 3. Select the effect type you want to apply. AI Effects AI Effects use artificial intelligence to transform captured photos: - Beautify — Subtle enhancement - Retro — Vintage style filter - Black & White — Classic monochrome You can enable multiple AI Effects on the same capture. AI Effects are available on all plans — Basic ($49/mo), Pro ($99/mo), and Premium ($149/mo). No upgrade required. You also need sufficient tokens to use them. Note: If you're using a prompt that includes a reference image (@ tag), make sure it is only applied in the image prompt field. Do not include it in the video prompt section, as this can cause output issues. See Creating an AI Video for details. For the complete walkthrough, see Using AI Effects in the Template Editor. Background Removal Remove or replace the background behind your guests automatically. Works great for green screen setups or custom themed backgrounds. See Background Removal Guide for setup details. Saving and Using Your Template 1. Give your template a name and click Save. 2. The template will appear under Choose Experience in your event's flow. 3. Important: Also click Save in the top-right corner of the event to apply your changes. Saved templates are reusable — you can select them for future events without recreating them. Tips for Great Templates - Keep it clean — Don't overcrowd the template. Let the guest's photo be the star. - Match the event — Use colors, fonts, and graphics that fit your client's brand or event theme. - Test before the event — Use Simulate to check layout, then Test to verify AI effects. - Consider print vs. digital — If printing, allow for print margins. - Use high-resolution images — Blurry logos will show in the final output. Use PNG for transparency. Related Articles - Using AI Effects in the Template Editor - Background Removal Guide - How to Upload & Use Custom Fonts - How to Create a GIF - Creating an AI Video Need Help? Reach out through the chat widget on pictor.pro or email [email protected].

Understanding Your Invoice

Understanding Your Invoice Your Pictor invoices are generated through Stripe, our payment processor. This article explains the most common invoice line items and billing questions so you always know exactly what you're being charged for. Common Invoice Questions Why do I see multiple charges on the same day? When you add or change licenses mid-billing cycle, Stripe creates separate line items to account for the change: - A charge for your new license configuration - A proration credit for unused time on your previous configuration This is normal — the credit offsets the charge so you only pay for what you actually use. Why was I charged less than the full monthly price? If you made changes to your licenses partway through a billing cycle (such as cancelling a license or changing your plan), Stripe calculates a proration credit based on the remaining days in your cycle. This isn't a refund — it's an automatic billing adjustment that ensures you're only charged for time used. What does "Unused time" mean on my invoice? "Unused time" is a credit line item that appears when your subscription changes mid-cycle. It represents the portion of your billing period that was already paid for but needs to be recalculated due to the change. This does not mean your access was removed early. Your licenses remain fully active until the end of the billing period. The credit simply corrects the billing math. Why did my price change after adding more licenses? Pictor offers volume discounts — when you cross a pricing threshold by adding more licenses, Stripe recalculates your rate. You'll see: - A credit for unused time at your previous price - A new charge for the remaining time at your discounted price The discount applies to all your active licenses, not just the new ones. Why do all my monthly licenses renew on the same date? All monthly licenses share a single renewal date, set by your first license purchase. Every license added afterwards syncs to that same date. This is by design — it means you receive one predictable invoice each month instead of multiple charges on different days. Why do my annual licenses have different renewal dates? Annual licenses purchased at different times each have their own renewal date based on when they were bought. If you purchase multiple annual licenses in a single checkout, they'll share the same renewal date. Licenses purchased separately will renew independently. I cancelled a license — why is it still active? When you cancel a license, it remains active until the end of your current billing period. You won't be charged again at renewal, but you keep full access until that date. There's no early termination — you've already paid for the remainder of the cycle. Licenses vs. Tokens Your invoice may include two types of charges: - License charges — Recurring monthly or annual subscription fees for your device licenses - Token charges — One-time purchases for token top-ups (e.g., "Token Top-Up – 50 tokens") These appear as separate line items on your invoice and are billed independently. Quick Reference | | | | --- | --- | | Invoice Wording | What It Means | | Unused time | A billing credit — not a refund. Adjusts your charges when licenses change mid-cycle. | | Monthly licenses | Your active recurring license subscription. | | With X% off | A volume discount has been applied based on your total license count. | | Token Top-Up | A one-time token purchase, separate from your license subscription. | If you have billing questions that aren't covered here, reach out to our support team and we'll be happy to help.

How to Upload & Use Custom Fonts in Pictor

📹 Watch the video tutorial Plan availability: Custom font upload is available on all Pictor plans — Basic ($49/mo), Pro ($99/mo), Premium ($149/mo), and Enterprise. No upgrade required. Looking for a feature that's only on certain plans? Check our Pricing page or the Licenses & Tokens article for the full feature breakdown. 1. Create a New Event 0:00 generated-image-at-00:00:00 - Open Pictor and select the option to create a new event. - Ensure that the event is set to advanced mode. - Name the event (e.g., 'custom font'). 2. Choose Your Experience 0:12 generated-image-at-00:00:12 - After creating the event, navigate to your flow. - Select the experience you want to work with. 3. Add a Template 0:24 generated-image-at-00:00:24 - Create a new template or open an existing one. - This template will be used to add text with the custom font. 4. Add Text to the Template 0:35 generated-image-at-00:00:35 - In the template, you can add text. - You can choose from the available fonts or search for a specific font. 5. Upload a Custom Font 0:47 generated-image-at-00:00:47 - To add a custom font, click on the upload option. - Navigate to your computer and select the font file you want to upload. Supported formats: TTF, OTF, WOFF (and EOT). 6. Select and Use the Custom Font 1:14 generated-image-at-00:01:14 - After uploading, select the custom font to use it in your template. - You can repeat the upload process for additional fonts if needed. 7. Check Font Quality 1:26 generated-image-at-00:01:26 - Be aware that the quality of the font may vary based on the files you upload. - Test the appearance of the font in your template. 8. Finalize and Search for Custom Fonts 1:32 generated-image-at-00:01:32 - Once uploaded, your custom fonts will be available under the document section. - You can search for your custom fonts to easily find and use them. 9. Conclusion 1:44 generated-image-at-00:01:44 - Review the steps and ensure everything is set up as desired. - Reach out for any questions or support.