Ternkey User Guide: In-Custody Processing Management

D

Dphillips

Last updated on Sep 26, 2026

Overview

Ternkey is a secure, web-based application for managing in-custody individuals from intake to final disposition. Information is collected once and used throughout the entire process, helping reduce paperwork, officer workload, and operational risk.

Key Features

Private & Secure

  • Runs securely within your technical environment.
  • All data is encrypted.

In-Custody History Log

  • Fully searchable in-custody history.
  • Reportable history logs.
  • Control over data retention.

Multi-Platform Access

Access Ternkey using:

  • MDT
  • Desktop web browser
  • Mobile devices (iOS or Android)

Process Overview

Ternkey supports a standardized end-to-end workflow:

1) Intake

  • Start the intake process from any device using an easy-to-use standardized web form.
  • Ensures required information is captured and necessary steps are completed.

2) Processing

Complete follow-up processing steps, including:

  • Property validation
  • Medical assessments
  • Risk assessments
  • Consents

3) Observation

  • Use a mobile device observation log to perform regular check-ins.
  • Observations are associated with the individual’s in-custody record.

4) Disposition

Record the outcome of custody, such as:

  • Release
  • Remand
  • Transfer
  • Coordination of bail proceedings

Pricing Model (Annual Subscription)

Ternkey uses an annual (12-month) subscription license model based on the number of jail cells in your agency.

Prices are quoted in Canadian dollars (CAD).

Small Agency (under 6 cells)

  • $50.00 per cell / per month

Medium Agency (6–50 cells)

  • $40.00 per cell / per month

Large Agency (over 50 cells)

  • $30.00 per cell / per month

All subscription tiers include:

  • Secure hosting
  • Updates & upgrades
  • Data backup
  • Full support

Deployment Options

SaaS (Software as a Service)

  • Quick, easy deployment.
  • Reduces the burden on your agency’s IT department for hosting and maintenance.

On-Premises Deployment

  • Runs on your servers for maximum control.
  • Requires local computing resources and local support.