The Account Settings page is where an administrator sets top-level details about the Chatwoot account itself — its name, default language etc.
Where to find it: Settings → Account Settings. The page header reads "Account settings".
Who can access it: administrators only. Regular agents and custom roles cannot view or edit this page.
General settings
All fields are saved together using the Update settings button at the bottom.
| Field | Required | Description |
|---|---|---|
| Account name | Yes | Display name for the account, shown in account switchers and on email transcripts. |
| Site language | Yes | Default UI language for the dashboard. Individual users can override this in Profile Settings. |
Transcribe Audio Messages
When enabled, Chatwoot automatically generates a text transcript whenever an audio message is sent or received in a conversation, and shows it inline alongside the audio.
This section only appears when Captain is enabled on your account. Saving is automatic on toggle.
Account ID
A read-only display of your account's unique numeric ID, shown in a copyable code block. You'll need it whenever you build an integration against the Chatwoot Application API. Click the code to copy.
Delete your Account
Only displayed on Chatwoot Cloud installations.
Clicking Delete Your Account opens a confirmation modal. To confirm, type the account's exact name into the field and click Delete. The account is then marked for deletion at a future scheduled date — not removed immediately.
If the account is already marked for deletion, this section instead shows a red banner with the deletion date and a Cancel Scheduled Deletion button. Two banner variants exist:
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"This account is scheduled for deletion on {date}. This was requested by an administrator." — manual deletion
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"This account is scheduled for deletion on {date} due to account inactivity." — inactivity-based deletion
Cancelling reverts the deletion as long as the scheduled date hasn't passed.
Build info
A small footer at the bottom of the page showing:
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The current Chatwoot version (e.g. v3.16.0)
-
The Git build identifier, clickable to copy the full value
If a newer version is available, an additional line appears above on self-hosted installations: "An update {version} for Chatwoot is available. Please update your instance."
Useful for support tickets — paste the version and build identifier when reporting an issue.