If you’re not receiving notifications, follow these steps one by one.
1. Make sure notifications are turned on for your account
Go to Profile settings → Notifications and enable the types you want for Email and/or Push.
If a type is turned off, Chatwoot will not send it.
2. Check whether you are included in that conversation
You only get certain notifications when you are connected to the conversation in the right way:
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Conversation created: you must be a collaborator of that inbox.
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Assigned conversation new message: the conversation must be assigned to you.
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Participating conversation new message: you must be added as a participant.
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Mention: someone must tag/mention you in a note or message.
Important:
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If you are not assigned and not a participant, you won’t get “new message” notifications for that conversation.
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A mention can notify you even if you were not already a participant.
3. Check the conversation status
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For pending conversations, Chatwoot does not send “Conversation created” or “Conversation assigned” notifications.
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Notifications are not limited only to “open” conversations.
4. Check message type
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Regular “new message” notifications are sent only for normal customer/agent messages, not for private notes or activity events.
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Private notes usually do not trigger regular new-message notifications.
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But if someone mentions you in a private note, you can still get a mention notification.
5. If Push notifications are missing
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Turn on push in Chatwoot profile settings.
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Allow notifications in your browser or mobile OS settings.
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If browser/OS permission is blocked, push won’t arrive.
6. If Email notifications are missing
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Confirm that email notifications are enabled for that event.
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Confirm your email is verified.