The command bar is a key feature in Chatwoot that enhance productivity. It allows you to perform a lot of actions with just a few keystrokes. You can access the command bar using ⌘ + K on macOS or Ctrl + k on Windows and Linux from anywhere on the Chatwoot dashboard.
Once opened, choose a specific page to navigate directly or select an action to perform. The command bar also offers smart action suggestions based on your current location in your dashboard. For eg: If you are looking at the command bar from conversations, it would show conversation specific actions such as snooze, resolve first.
Some of the key actions/navigation options are listed below.
Jumping to a page with command bar#
The command bar lets you quickly navigate to a page, such as Settings, Reports, Notifications, and everything else. Start typing the page name and press Enter, and you'll be taken to that page.
Quick navigations available#
-
Dashboard Home
-
Contacts
-
Reports
-
Agent Repotrts
-
Label Reports
-
Inbox Reports
-
Team Reports
-
-
Settings
-
Agent Settings
-
Team Settings
-
Label Settings
-
Canned Response Settings
-
Application Settings
-
Account Settings
-
Profile Settings
-
-
Notifications
Performing a conversation action with command bar#
The command bar is aware of where you are in the Chatwoot dashboard and recommends actions that will help you be more productive and fast. You can execute actions on a conversation like Resolve/Reopen it, Snooze it, or even assign particular agents or labels to it by simply searching for them.
Commands available#
-
Resolve/Reopen the conversation
-
Mute/Unmute conversation
-
Send an email transcript
-
Assign a conversation to an agent
-
Assign conversation to a team
-
Add a label to conversation
-
Snooze the conversation
Example: Assigning an agent
-
Open the command bar
-
Search for Assign agent and press enter
-
Select the agent you want to assign the conversation to.
