See your number's health, messaging limit and business profile without leaving Chatwoot.
Plan & access
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Every plan that includes WhatsApp (Startups and above, and the free trial), for WhatsApp Cloud API inboxes (Quick setup or manual). Twilio inboxes do not have this tab. check Pricing & Plans
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Administrators.
Open Account Health
Go to Settings › Inboxes, open your WhatsApp inbox and choose the Account Health tab. Click Go to Meta Business Manager to change anything that is managed by Meta.
What you will see
| Section | What it tells you |
|---|---|
| Business profile | The description, address, email and websites customers see in your WhatsApp profile. These are read-only here: change them in Meta's WhatsApp management tools. |
| Phone number | Display number, WhatsApp display name and its review status, phone number status, whether Coexistence is on, and the Phone number ID |
| Health and capacity | Quality rating (Green, Yellow, Red), Business messaging limit, account mode (Sandbox or Live) and throughput |
| Business account | WhatsApp Business Account name and ID, and the business portfolio that owns it |
| Webhook Configuration | Whether Meta's callback URL for this number points to this Chatwoot inbox. Webhook configured successfully confirms the setting only, not that messages are arriving. If it shows Webhook not configured or Webhook URL mismatch, click Register Webhook, then send a test message to your number and reply from Chatwoot. |
Messaging limit
The Business messaging limit is set by Meta: how many unique customers you can message outside the 24-hour window (with templates) in a rolling 24 hours. It is shared by all numbers in your business portfolio. Meta raises it as you send good-quality messages, and can lower it if quality drops.
Display name
Your display name is the business name customers see. Meta reviews it.
| Status in Chatwoot | Meaning |
|---|---|
| Approved | Shown at the top of chats (a name the customer saved can appear instead) |
| Not reviewed yet | Saved, but customers may see your number until Meta reviews it. Meta starts the review once you reach a higher messaging limit. |
| Under review | Meta is reviewing it. Do not change it again until the review ends. |
| Not approved | Meta rejected it. Change it in Meta Business Manager and resubmit. |
To get it approved first time: use your real business or brand name, matching your website and Meta Business Manager. Avoid generic words ("Support", "Official"), emojis, symbols, taglines and excessive capitals.
After a display name change, Meta may require the number to be registered again before messages flow normally. See Messages stopped arriving in vTroubleshoot WhatsApp.
If the connection needs attention
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WhatsApp connection needs to be refreshed (Quick setup inboxes): click Reconnect WhatsApp on the inbox, or go to Configuration and click Reconfigure. You need admin access to the WhatsApp Business Account.
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WhatsApp access token needs attention (manual setup inboxes): go to Configuration and replace the access token with a valid permanent token.
